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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,033 Reviews

2,033 Reviews of Lou Fusz Mazda - Service Center

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January 02, 2024

Great service advisor. They took the time to check on all my complaints. I appreciate all the extra effort More

by baerlucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Jan 08, 2024 -

Lou Fusz Mazda responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

January 01, 2024

Timely, friendly, and competent service advisors & mechanics combined with a convenient location always makes getting my car serviced a more pleasant experience. I really appreciated the complementary More

by jfbissell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Watkins, Macey Oates
Jan 02, 2024 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

December 25, 2023

A simple fix… but they were able to get me in quickly and on very short notice More

by ZACHTASSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Dec 27, 2023 -

Lou Fusz Mazda responded

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 20, 2023

Very friendly and funny customer service representatives. They were easy and pleasant to speak with. They also accommodated me with a loaner vehicle. The only concerns I have is no one ever said my vehicle w More

by lemeemichele
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Dec 27, 2023 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

December 20, 2023

Excellent service. Easy to get appointment, and wait time was as promised. They also washed and cleaned our vehicle. More

by Dwyla
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Dec 27, 2023 -

Lou Fusz Mazda responded

We sincerely appreciate your positive feedback regarding our store. We are delighted to have you as a valued customer and eagerly anticipate your return to our establishment!

December 16, 2023

Great dealership. Always on time, service superb. All work done very professionally. Staff is the nicest you’ll find anywhere. More

by pufnstuf666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Purcell
Dec 19, 2023 -

Lou Fusz Mazda responded

We are thrilled to hear about the outstanding experience you had at our store. Our dedicated team consistently works to guarantee customer satisfaction. We eagerly look forward to the chance to serve you again!

December 15, 2023

Great customer service love the staff and very friendly. All needs were met and the snacks are great while you wait! More

by claudia.cornelljones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Dec 19, 2023 -

Lou Fusz Mazda responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 15, 2023

very nice people! !! great service loaned me a car which was great i will only have mazdaa More

by msalini73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Dec 19, 2023 -

Lou Fusz Mazda responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 13, 2023

We waited 2 full hours for an oil change. I could understand that if I was a walk in, but for an appointment, it shouldn’t even take half of that. Entertaining an 18 month old for 2 hours More

by lkgarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Macey Oates
Dec 14, 2023 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 09, 2023

Great service,fast and courteous staff, comfortable waiting area. Thorough and professional . Need to bring back the $20 oil change coupon though. More

by dtln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Dec 11, 2023 -

Lou Fusz Mazda responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

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