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2,036 Reviews of Lou Fusz Mazda - Service Center
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Verified Customer
February 10, 2024
Initially it was unpleasant as the guy who was figuring out my appointment was very short and angry towards me because my appointment was not appearing on screen. When he was able to find my appointment ti out my appointment was very short and angry towards me because my appointment was not appearing on screen. When he was able to find my appointment time and it showed what I had said, he immediately shifted and was friendly and blamed it on bad communication with the team. He made a joke in which he called him and me vertically challenged the day I dropped off the car and the next day when I picked it up. I didn't like the joke. I usually don't like writing stuff like this but I was very unhappy with this initial reaction as it was immediate rude behavior while I had to try to remain calm. More
by nda7122
Employees Worked With
Idk but he was bald, shorter, white male
February 09, 2024
I had set the appointment for service online and asked for a courtesy car. He processed my vehicle and secured my courtesy car quickly and efficiently. for a courtesy car. He processed my vehicle and secured my courtesy car quickly and efficiently. More
by sagarchi61
Employees Worked With
Brian Kistner
February 08, 2024
Friendly and transparent communication. ..flexibility with the loaner part (one part was unavailable for a couple of days)...and I assume the quality of the work was good (I haven't had prob ..flexibility with the loaner part (one part was unavailable for a couple of days)...and I assume the quality of the work was good (I haven't had problems with previous repairs) More
by Joe Behrmann
Employees Worked With
Brian
February 08, 2024
The engine light came on and I called the dealership to Schedule an appointment. They got me in as soon as they could. They changed my filter and coolant, however that did not fix the issue. I was give a l Schedule an appointment. They got me in as soon as they could. They changed my filter and coolant, however that did not fix the issue. I was give a loaner and they kept my car until The issue was figured out More
by smithcm7
Employees Worked With
I believe Brian Kistner and Stephanie were my service department reps and Matthew was the mechanic that repaired my vehicle.
February 06, 2024
Hi, the experience was just great! Everyone was so nice, professional and helpful! They took the time to get the inspection done and look through the car Everyone was so nice, professional and helpful! They took the time to get the inspection done and look through the car More
by kaelen
