1,962 Reviews of Lou Fusz Mazda - Service Center
Great job in service area, thanks to Katie Webb. I got all the information needed for future maintenance and Katie made sure it was done quickly and efficiently! I have a CX 5 and after the oil chan I got all the information needed for future maintenance and Katie made sure it was done quickly and efficiently! I have a CX 5 and after the oil change, she made sure my car was washed and computer reset accurately. More
Awesome service We've been with Lou Fusz since moving to St. Louis in 1998. The main reason we keep purchasing Mazda's is Shawn, in Mazda Service. He couldn't be frie We've been with Lou Fusz since moving to St. Louis in 1998. The main reason we keep purchasing Mazda's is Shawn, in Mazda Service. He couldn't be friendlier or more helpful. This recent visit was recall-related. Shawn had my CX9 in and out in half a day! More
You do it by yourself. So this is my experience Customer :- Hello can I have my oil changed? also I had an issue from last visited for an oil change I was suppose to receiv So this is my experience Customer :- Hello can I have my oil changed? also I had an issue from last visited for an oil change I was suppose to receive a mail in rebate from my last oil change as a part of the promotion that you were advertising. Katy:- We don't give a f about your situation and you better not dare ask any question, if you have any questions related to your car service which you are paying for, we can open our big mouth say I will not do it, you do it by yourself. If we had promise you something and we don't keep that promise, call the people from where "WE" bought the product from our job is just collect your money. If you don't like this too bad you do it by yourself. This is type of people I encountered in the service department. This is the closest dealership to my house and went there for an oil change. At least don't demean the meaning of customer service. No wonder they have taken the Nissan dealership back. More
Fast and friendly service Just took my CX-5 in for her 10k oil change, was back on the road in about 30-40 minutes! Entire service team was very friendly. Thanks everyone, see Just took my CX-5 in for her 10k oil change, was back on the road in about 30-40 minutes! Entire service team was very friendly. Thanks everyone, see you in 5k miles :) More
Oil Change On Wednesday September 7th, 2016 around noon, I went to Lou Fusz Mazda to get my oil changed. Usually when I go, I drop my car off and rent a car beca On Wednesday September 7th, 2016 around noon, I went to Lou Fusz Mazda to get my oil changed. Usually when I go, I drop my car off and rent a car because of my busy work schedule. Unfortunately this time, there were none available. So, my service advisor Katy asked me if she could have it done in 30 minutes, would I mind waiting for it. I said yes if it can get done by 1230 I would absolutely wait for it. Not only did she get my car in first thing, she got it in and out, with a car wash and towel dry, in 25 minutes! I am still blown away at the level of customer service I received and I'm super happy with how everything went! I want to thank Katy and the Lou Fusz service team a million times over for getting me taken care of with my time constraint and I will definitely be coming back for future services! More
YES to Lou Fusz!!! I have used Lou Fusz since I have been driving Miata's....and they have been wonderful in the service department! This time I had to have a free loan I have used Lou Fusz since I have been driving Miata's....and they have been wonderful in the service department! This time I had to have a free loaner (first time) since they needed to determine why my car was shaking. So, I had to get 4 new tires! But the service department at Lou Fusz is always, always respectful, timely, and very helpful. Shawn and Bruce are my main connectors. They always call me by name - and this time since I left my car for a couple of days - Bruce checked in with my phone to make sure I knew everything that was being done. I will not go annywhere else! More
Oil Change Service They do excellent Service on my vehicle every time i bring it in for some kind of service ,And Shawn always tell me what kind of service i need for my They do excellent Service on my vehicle every time i bring it in for some kind of service ,And Shawn always tell me what kind of service i need for my car Thank you Shawn,and the other advisors i cant remember the other names but they do excellent work too ,and the service guys keep up the good work More
always a wonderful visit to Lou Fusz Mazda service dept. I come here for my oil changes every since I purchase my vehicle her in 2012. They are awesome all the time. A WOW experience I come here for my oil changes every since I purchase my vehicle her in 2012. They are awesome all the time. A WOW experience More
Oil Change - Service They do great work on my car. If do not understand , The Service Advisor Mr. Shawn Degrasso was rigth there to explain. He is always greeted everyon They do great work on my car. If do not understand , The Service Advisor Mr. Shawn Degrasso was rigth there to explain. He is always greeted everyone with a friendly smile. More
Exceptional Service Department I been bringing my car to the Lou Fusz service department since 2010. Every time I arrive I am greeted with a smile. I can tell that each member of th I been bringing my car to the Lou Fusz service department since 2010. Every time I arrive I am greeted with a smile. I can tell that each member of the service department cares about me and my car. The prices are fair and the service is exceptional Shawn Degrasso and his team go above and beyond to make my experience wonderful each and every time. I would not trust my car to anyone else. More