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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,029 Reviews

2,029 Reviews of Lou Fusz Mazda - Service Center

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May 27, 2019

excellent Got in and out quickly. Washed car after my oil change. Wasn’t hassled to buy other services. Everyone was courteous and friendly. Very nice waiting r More

by gambersley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

May 27, 2019

The New Lou Fusz Mazda Service Center I was very impressed with the new Lou Fusz Service Center. Julie Reichert was my service representative. I have been working with Julie since I bought More

by DWINTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Reichert
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

May 26, 2019

Ehh customer service I went for a oil change and was told it would be 30 to 45 mins. After about an hour of waiting with my 9 mth old baby I went to check on the wait and More

by Kellif0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie
Feb 25, 2020 -

Lou Fusz Mazda responded

We are so sorry for the delay. We apologize for your experience.

May 24, 2019

Routine oil change and recall work Easy to schedule appointment. I waited for my car in a newly remodeled waiting area. Very comfortable and convenient. They washed and vacuumed the car More

by DANIEL90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

May 24, 2019

Relaxing and short stay. I enjoyed sitting watching big screen television in the knew remodeled floor room. Will be back to get future maintenance done to my vehicle soon. More

by WANDA.MEBANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

May 23, 2019

Excellent Customer Service! A big Shout-Out to Shawn and Josh! Imagine, expecting a big repair cost but ending up leaving with zero pay! Very satisfied with the service I rece More

by princess_delights
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hinson, Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

May 23, 2019

Service Always greeted and get wonderful service, clean, and welcoming. Always tell me if I really need something or can wait, until the next time I come in. More

by craig4029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

May 23, 2019

All went well The new facility is great. It could use some magazines on waiting room I had an appt and was checked in on time. Shawn kept me updated on how things More

by Muffy123!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know man who washed car , Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

May 22, 2019

It’s was great!!! The time, attention, and respect given by John in the service department was amazing right down to the last detail. It was truly an exceptional expe More

by RENEE.MERRITTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

May 22, 2019

great experience I would like to thanks the great guys and ladies at Lou Fusz Mazda. They always offer top service and I never have to worry about my car getting fixed More

by Bigsale01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

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