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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,031 Reviews

2,031 Reviews of Lou Fusz Mazda - Service Center

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July 19, 2019

Quality service I had my oil and I had my oiled changed, and it was as fast as the express places. Addition to the time factor, they washed and vacuumed it out. Now I hear I am going More

by maryellenwhitehead68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicky, Shawn Degrasso
Jul 25, 2019 -

Lou Fusz Mazda responded

Thank you very much for leaving us a review. We appreciate you letting us know about your experience. I also want to let you know we also add some service coupons each month to our website. Here is the link https://mazda.fusz.com/promotions/service/index.htm We appreciate your business and look forward to seeing you again soon.

July 18, 2019

Honest Lou Fusz Mazda has always been honest with me whether if it was good news or bad news. They always make sure my care is safe and sound when I drive More

by James Susanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

July 18, 2019

Maintenance work failure The representative is good, but the worker doing maintenance didn't do a good job. Last time, after oil change, the oil leaking because the worker did More

by leelinxu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua, Chuck Hestand
Aug 19, 2019 -

Lou Fusz Mazda responded

We apologize for the trouble. Everything should be fixed properly with that update. If this is not fixed please let us know at your earliest convenience. We appreciate you and apologize the inconvenience.

July 17, 2019

Easy, quick Convenient and easy to work with. Plain explanations. Knowledgeable staff. Allowed me to comparison shop on line while on the phone, made it a lot ea More

by MTHOMPSON15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie, Josh
Jul 25, 2019 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. If there is anything we can do for you please let us know. We appreciate your business.

July 17, 2019

15,000 Mile Service Great customer service! Everyone was extremely knowledgeable and friendly. Would tell anyone with a Mazda to come in for Service at this location! More

by kris.files607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Jul 25, 2019 -

Lou Fusz Mazda responded

We appreciate your business Kris. We look forward to seeing you again soon.

July 15, 2019

oil change/Tire rotation Made an appointment when the service center was not slammed. Waited for the car during service. I was hoping to read but the TV was playing on and it More

by plunkett.tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Jul 25, 2019 -

Lou Fusz Mazda responded

Thank you for your business. We are so sorry you were not able to read. We appreciate you bringing your vehicle to us for service and value your business.

July 15, 2019

Great service from Lou FuszMazda I had a passenger side rear tire molding that came off on the highway after running over debris on the highway. Lou Fusz Mazda had the part in stock a More

by vosandra49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Reichert
Jul 25, 2019 -

Lou Fusz Mazda responded

That is so scary! We are so glad we were able to help get this fixed. Thank you for the kind words about Julie. We look forward to working with you again soon.

July 12, 2019

Tom is great With the help of Zach and Julie, Tom was nice enough and extremely willing to help me out and get my car’s diagnostic test covered. More

by sschott10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Reichert, Tom Phillips
Jul 25, 2019 -

Lou Fusz Mazda responded

Thank you for your business. We appreciate you taking the time to leave us a review. We value your business.

July 12, 2019

Great courteous service! Comfy, classy customer area. They were very kind and professional and quick. Also very thorough in what type of tender care my care would require in the near future. Thanks. More

by STYLN8765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the lady, I can't find her name!! lol
Jul 25, 2019 -

Lou Fusz Mazda responded

Thank you for your review. We are very happy you are enjoying our new dealership and customer waiting area. We look forward to seeing you again soon.

July 11, 2019

Update and maintenance Every time I go to Lou Fusz, I'm impressed by the professional service. Shawn is exceptionally good at explaining things and keeps his word. Thanks More

by norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Jul 25, 2019 -

Lou Fusz Mazda responded

We thank you for your business and look forward to servicing you again soon.

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