Lou Fusz Mazda - Service Center

Great Serbuce Everything went very smoothly and the car was ready when promised. Working with Julie was easy and efficient. The loaner vehicle was clean and a joy Everything went very smoothly and the car was ready when promised. Working with Julie was easy and efficient. The loaner vehicle was clean and a joy to drive. More

good job On time for appointment, courteous, helpful, efficient . Julie has gone above and beyond to make sure I had good service and your company was well re On time for appointment, courteous, helpful, efficient . Julie has gone above and beyond to make sure I had good service and your company was well represented. More

Do not use Saturday service Weekday service is great - Saturday service - not enough help - had to wait about 15 minutes in my car in the service entry before anybody approached Weekday service is great - Saturday service - not enough help - had to wait about 15 minutes in my car in the service entry before anybody approached my and told me to go inside to the service writer desk, where there was a line waiting to get written up for service. So 30 minutes wasted before I was written up. It was 4:30 PM before I left. I only had an oil change and an emmision test. More

Professionalism I have purchased two Mazdas from Lou Fusz, and the service department is invariably remarkable in their customer service on both vehicles , specifical I have purchased two Mazdas from Lou Fusz, and the service department is invariably remarkable in their customer service on both vehicles , specifically Josh Hinson, my service advisor, and the associate who manages the loaner vehicles. If the quality of service wanes, you will know it because I will no longer patronize anything, but excellence. Keep up the great work, and give those two some bonuses! Also, on the survey questions, add Josh to the list of service employees. More

No car wash Good service. But no complimentary car wash? Disappointed there was no complimentary car wash like they always do at Honda. Felt like because it wa Good service. But no complimentary car wash? Disappointed there was no complimentary car wash like they always do at Honda. Felt like because it was only an oil change on an older Mazda I didn't get the same treatment as other customers with more expensive models as I noticed first hand.... More

Usually great service but not this time I have been bringing my Mazda here for years and have never really had a complaint until now. I brought my car in for an oil change and brake service I have been bringing my Mazda here for years and have never really had a complaint until now. I brought my car in for an oil change and brake service along with repairing the arm rest. It took TWO days for these services to be completed and even then I had to call to check on the status of my vehicle myself. When I got there, the arm rest was still not fixed and I was told it only takes a few minutes. I left to get my son and lunch so that gave them an hour to complete the repair. I came back and it still hadn’t been done. I waited another hour and still wasn’t told when it was finished. I just happened to go up to the desk and find out on my own. They forgot to check in the loaner car and they put the wrong mileage on the oils change sticker. Another inconvenience for me to make a trip there again to return the loaner key. I will continue to go here for service but will only deal with Shawn as I have in the past. More

Completed service wr y professionally. Service completed. Very satisfied Service staff very friendly.. appointment made same day. Nice new facility. Fixed the problem with a new part a Service completed. Very satisfied Service staff very friendly.. appointment made same day. Nice new facility. Fixed the problem with a new part and no more issues. More

Lou Fusz experience Professional from start to finish. Felt like I got honest answers and was educated regarding my car. Stayed within the estimate. The best. I’ll be bac Professional from start to finish. Felt like I got honest answers and was educated regarding my car. Stayed within the estimate. The best. I’ll be back but hope not soon. More

Great Service! I moved from out of state and needed to put on a new license plate, but the screws for the old plate had rusted so badly that they couldn't be removed I moved from out of state and needed to put on a new license plate, but the screws for the old plate had rusted so badly that they couldn't be removed. I visited another repair place, and they recommended I take it to a dealership. I called Lou Fusz, and they were able to fit me the next day. They even fixed it for me free of charge. I will definitely go back when I need work or maintenance again. More

A good experience Efficient, professional and friendly service was the hallmark. I liked the remolded premises and the snacks that were provided. The work was done in Efficient, professional and friendly service was the hallmark. I liked the remolded premises and the snacks that were provided. The work was done in an expedited manner. More