Lou Fusz Mazda - Service Center

Excellent body shop. Professional, courteous, knowledgeable staff. Awesome repair and paint job. Kudos to Sam for patiently explaining process, keeping me informed, and always returning my calls. knowledgeable staff. Awesome repair and paint job. Kudos to Sam for patiently explaining process, keeping me informed, and always returning my calls. I was pleasantly surprised after picking up to find my interior spotless, looked like it just rolled off the show room floor! Nice touch. I will be a customer at Lou Fusz Mazda for life. More

When I picked up my vehicle after service, John asked the porter to bring up my vehicle and for the porter to be sure it had been washed. The porter brought up my vehicle, however, it had not been washed. I porter to bring up my vehicle and for the porter to be sure it had been washed. The porter brought up my vehicle, however, it had not been washed. I drove home using the interstate and heard a rattling sound while driving. I took the car through a car wash and while drying the car found the old windshield wiper blades sitting under the newly installed wiper blades; the source of the rattling sound. I called John to inform of the fact that the porter had not washed my car and to tell him about the wiper blades. John was very apologetic and said he would have the service manager call me the next day when she returned to work. I haven’t heard from her. More

I had this car transferred on order to this dealership because of their service department. I highly recommend them. Sales is just average but service is excellent. because of their service department. I highly recommend them. Sales is just average but service is excellent. More

Hoping the solution has been found Credit to the service department for being thorough, consulting with Mazda technical assistance, and for the second time on this issue (low-speed lagg Credit to the service department for being thorough, consulting with Mazda technical assistance, and for the second time on this issue (low-speed lagging throttle response) not charging me. The "solution" provided to me is to not press the brake pedal when I'm accelerating (pressing the accelerator). I will be careful to not do this and see if the low-speed hesitation/lagging disappears. The loaner car (CX-5, thank you) I was provided didn't hesitate when I pressed both pedals simultaneously starting up from a traffic light. Occurs to me now that a car with automatic transmission, to maximize acceleration in a drag race (not my usual practice) the driver would press the accelerator but hold the car with the brake, then release the brake and mash the accelerator to maximize the initial thrust. Would our Mazda 3, any other Mazda or any other auto-trans car hesitate? I would be so surprised if it did. So, questioning the assertion that pressing both pedals simultaneously on a Mazda or most cars will usually cause hesitation. Still, I will be careful to avoid dual pedal driving and let the dealer know what happens. More

Clean, safe, friendly, and efficient work No waiting to get the car serviced, everyone was friendly, The place was very clean, masks used, and appropriate distance was maintained. I waited a No waiting to get the car serviced, everyone was friendly, The place was very clean, masks used, and appropriate distance was maintained. I waited and car was finished quickly. More

Service personnel did a commendable job of a social distancing and keeping my cars interior spotless. I had made an appointment and they were very efficient before and after service was completed. distancing and keeping my cars interior spotless. I had made an appointment and they were very efficient before and after service was completed. More

Easy to book appointment. Dropped off car and got a loner. They communicated services and were extremely helpful and polite. They tool steps to ensure safety of all customers. loner. They communicated services and were extremely helpful and polite. They tool steps to ensure safety of all customers. More

Service was excellent but the part was super expensive. Fixed the problem the first time and that is worth it. Best Mazda dealer around St.Louis. Fixed the problem the first time and that is worth it. Best Mazda dealer around St.Louis. More

Tire replacement(s) I limped in on a low tire that had developed a slow leak after having gone dead flat a week earlier and then been patched by my neighborhood service s I limped in on a low tire that had developed a slow leak after having gone dead flat a week earlier and then been patched by my neighborhood service station. Mazda's service was prompt, friendly, informative, efficient, and thorough...all at a reasonable price. Having owned about a dozen cars in my 50+ years of driving, I've tended to avoid service at dealerships because my early experience with service department far and wide was that they were not particularly friendly or efficient. My appointment at this dealership was by far the best, and a cut above the rest. As Arnold Schwartznegger is often quoted, "I'll be back." . More

Ever since I purchased my Mazda here, in 2015, I've have all my service done here as well. Even though I now live in Michigan!! all my service done here as well. Even though I now live in Michigan!! More