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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,035 Reviews

2,035 Reviews of Lou Fusz Mazda - Service Center

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August 28, 2020

Always friendly informative staff at the service desk. Have been bring my CX-5 for 4 years and always consistently great service. Look forward to returning. More

by dkmosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Aug 31, 2020 -

Lou Fusz Mazda responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

August 24, 2020

We always get our serviced at lou fusz Mazda. They do good work in a timely fashion. Even with a coupon, this recent oil change was a bit pricey though. More

by AMYCUTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Aug 31, 2020 -

Lou Fusz Mazda responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

August 19, 2020

I appreciate the Business quality customer relations friendliness and I feel I get exceptional service will always return and thank you Shawn for your Smiles More

by SHIRLEYSDusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Cory Linneman
Aug 31, 2020 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

August 17, 2020

I was very thankful for the level of professionalism and courtesy with which the issues were addressed. The friendly staff here helped ensure that my transportation needs were well addressed. More

by joshuawray17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Nancy Anselmo
Aug 31, 2020 -

Lou Fusz Mazda responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

August 07, 2020

Service Department was awesome! I discovered my car had a coolant leak. I called Lou Fusz and the got me in right away. The service department team was awesome! They found the proble More

by AMDJ2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Aug 07, 2020 -

Lou Fusz Mazda responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

August 05, 2020

Everyone was very friendly and professional. The wait time was great, waiting room was clean $ stocked with coffee / water snacks. Love autopass for oil change! More

by rozzymason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Harman
Aug 07, 2020 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

August 03, 2020

Scheduling was easy as usual. Shawn was very helpful. You guys didn't have a lot of loaner cars, so I had to come back the next day for repair. That was ok, but then, I was delayed all day, so I had t More

by Snc710
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Aug 07, 2020 -

Lou Fusz Mazda responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

August 01, 2020

Efficient, friendly, helpful, and professional. Prepared and accommodating. Offered rental car when service required 2 to 4 hours. Courtesy call to inform you of conditions of car. More

by timeclock35
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Aug 07, 2020 -

Lou Fusz Mazda responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

July 31, 2020

Service - maintenance Lou Fusz had good COVID-19 safety measures in place. They are always very helpful and friendly. The car runs like new after getting new struts and a More

by dmccspae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Degrasso, Matt Kolwyck
Aug 07, 2020 -

Lou Fusz Mazda responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

July 31, 2020

Excellent service and I appreciate the free car wash. It did take quite awhile for a simple oil change, but the waiting area is very comfortable. More

by bill.ziegler25
Recommend Dealer
Yes
Employees Worked With
John Harman
Aug 07, 2020 -

Lou Fusz Mazda responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

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