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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,036 Reviews

2,036 Reviews of Lou Fusz Mazda - Service Center

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September 30, 2020

Reserved a loaner to have while I was at work and when I got there I was told that the loaners are first come first serve. That is not a “reservation “ as I was previous told by the representative that made More

by gennalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Derleth
Oct 05, 2020 -

Lou Fusz Mazda responded

We are very sorry to hear about this. We will be letting our team know. Your business is very important to us and we appreciate you letting us know about your experience.

September 30, 2020

Very quick with the work they do. I am use to a vacuum and a wash with any service, but they don’t do that. More

by millerashley1989
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Oct 05, 2020 -

Lou Fusz Mazda responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

September 28, 2020

service was as always, good longer wait time under service was as always, good longer wait time under the circumstances of covid_19.the wait comfortable. Wait room was nice and clean. Everybody w More

by ejspivey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mongey
Oct 05, 2020 -

Lou Fusz Mazda responded

We appreciate your business! Thank you so much for the high rating!

September 28, 2020

Shawn was extremely polite and professional making our experience absolutely Awesome!!! Thanks again to the whole team,(behind the scene mechanics, to front team members!!!! More

by Atberzon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Oct 05, 2020 -

Lou Fusz Mazda responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

September 25, 2020

This a beautiful dealership with a compassionate and professional staff. They have nice amenities while I waited for my service to be completed -- nice TV, chips, coffee, water bottles, handy outlets fo More

by JODY.GORDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Maggie Derleth
Sep 28, 2020 -

Lou Fusz Mazda responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

September 20, 2020

I recently received service with Steve and Zack, they were so helpful and they treat me and my vehicle like VIP. I plan to continue to take my care to Lou Fusz for all service needs!!! Thank You All for More

by Alicia CX5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Whitney Repple, Mike Scherbring, Steve Rickard, John Harman
Sep 22, 2020 -

Lou Fusz Mazda responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

September 17, 2020

Great place, very friendly, pleasant, people oriented, let’s you know all recommended services with no pressure to buy! Highly recommended for all of my Mazda service overall experience was outstanding!! More

by semoso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall, Elizabeth Schankman
Sep 22, 2020 -

Lou Fusz Mazda responded

We're delighted to hear that you think so! Thanks for coming in to see us!

September 15, 2020

It was mixed. I was extremely happy I was serviced since they were booked. Was happy w my service advisor. Not happy w explanation why oil leaked. Not happy as diagnosed electronic issue but did not fix it. More

by steven.marton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
Sep 15, 2020 -

Lou Fusz Mazda responded

Your business is very important to us. Thank you so much for the review. We are sorry you have had trouble with your service advisor. Please feel free to reach out to the service manager at anytime so we can discuss. Than you so much for your business.

September 14, 2020

Very knowledgeable and willing to work with me in zeroing in on the problem. The price was good. Thanks Thanks Thanks Thanks Thanks Thanks 25 words More

by RYANWATKINSFIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman, Cory Linneman, Kevin Mongey
Sep 15, 2020 -

Lou Fusz Mazda responded

Thank you for your time and the wonderful review. We value your business!

September 13, 2020

This was a good nice location, but they are supposed to wash your car too and they did a really bad job at washing mine :( I was expecting a lot better for the price you pay for an oil change More

by kearamm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Lou Fusz Mazda responded

We are so sorry your car was not clean. We value your business and appreciate the feedback.

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