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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,036 Reviews

2,036 Reviews of Lou Fusz Mazda - Service Center

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December 02, 2020

EVERY TIME I GET WORK DONE, I ASKED FOR SHAWN DEGRASSO HE IS VERY PATIENCE WITH YOU, HE LETS YOU KNOW WHAT TO DO AND OVERALL HE IS VERY TRUTHFUL WITH YOU ABOUT YOUR VEHICLE. THATS WHAT I LIKE ABOUT HIM. More

by tweety35stl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Dec 04, 2020 -

Lou Fusz Mazda responded

Your business is very important to us. Thank you so much for the review.

December 01, 2020

My car was serviced quickly and I was on my way in less that an hour. This service included a number of free check that caught a couple of items that I was unaware of and needed attention. More

by EBHILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Dec 04, 2020 -

Lou Fusz Mazda responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

December 01, 2020

Definitely a dealership we rly on; currently have 3 Mazdas in the household. Frequently refer other owners or buyers to the dealership for service or sales. More

by mfleming007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Harman
Dec 04, 2020 -

Lou Fusz Mazda responded

Thank you for your time and the wonderful review. We value your business!

November 23, 2020

I am VERY SATISFIED with the service I received with my car. John helped me through a HARD time . He was VERY VERY POLITE and so was the lady who helped me with the loaner car. Answered all my questions an More

by bellavon1960@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Dec 04, 2020 -

Lou Fusz Mazda responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

November 23, 2020

Friendly staff and good service. Borrowing a car was very convenient. Car exterior was dirtier upon pickup than drop-off. There were water spots and bird feces over the sides. More

by taylor.opgenorth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Dec 04, 2020 -

Lou Fusz Mazda responded

We're delighted to hear that you think so! Thanks for coming in to see us!

November 23, 2020

Winter service before I store it until spring. I bring it up to Lou Fuze because I trust Shawn not to oversell me on things I don't need. More

by Future RF owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Dec 04, 2020 -

Lou Fusz Mazda responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

November 18, 2020

Shawn is always thorough and informative. He tells me thecwhy and how of everything that my car needs. He is mindful about explaining what needs to be done and how it will affect my pocketbook. More

by SACVALLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Nov 19, 2020 -

Lou Fusz Mazda responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

November 15, 2020

Always taking the time to listen to my questions and give a detailed responses. Of course, I look forward to talking to Shawn and the crew I’ve known for the past 14 years. It’s benefitted me in my choice More

by wintersnow70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Degrasso, Alex Canchola, Jessica Madding
Nov 19, 2020 -

Lou Fusz Mazda responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

November 13, 2020

Great service. I wouldn’t go anywhere else. Keep up the good work . Always on time with everything. Keeps me updated on what’s being done More

by Jksims.green62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Anselmo
Nov 19, 2020 -

Lou Fusz Mazda responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

November 12, 2020

My associate was professional and friendly. My wait for my vehicle wasn’t long and the complementary car wash afterwards was appreciated. I look forward to the next appointment. More

by bab2012003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Nov 19, 2020 -

Lou Fusz Mazda responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

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