Lou Fusz Mazda - Service Center

Dismal service, especially by the lady with the light blue eyes. Shawn is great and Matt the tech is truly sincere. But experience was negative as i felt lied to and dismissive. I knew the water pump fai blue eyes. Shawn is great and Matt the tech is truly sincere. But experience was negative as i felt lied to and dismissive. I knew the water pump failed on my CX9, and its a poor design of the 3.7L, they tried to blame it on a gasket and quoted me 10,000, or send me a sales guy. Really? After 10 years of loyalty I felt incensed. No consideration whatsoever. Last time I buy at Fusz. Pass the word. More

I’ve always thought that Lou Fusz was a good dealership going back to the 1960s when they were on Brentwood Boulevard in Richmond Heights selling Pontiacs and MGs. going back to the 1960s when they were on Brentwood Boulevard in Richmond Heights selling Pontiacs and MGs. More

My problem still hasn’t been fixed and I plan to contact Sam & Sean about this first thing in the morning. Something was even taken from my vehicle (center console change holder)...... Who takes someone’s i Sam & Sean about this first thing in the morning. Something was even taken from my vehicle (center console change holder)...... Who takes someone’s insides to the center console. Only reason I didn’t come in today (Monday) was due to how unhappy I am with the latest drop off and so called service that was done to my car. We have bought 6 cars from Lou Fuse and all we are asking is for the job to be done correctly and not have to keep coming in for the same issues, (long time running)!!!! I don’t know if you all need me to go to a different dealership due to y’all can’t figure it out when I bought our Mazda3 and it’s never been anywhere else. Very let down when I got home to realize the sound isn’t gone and missing item from console (who does that)???? A.Berzon, B.Carp, & M.Palank More

Super helpful and very reasonable. Actually showed me in the shop what the issue was on the car. Love them. Been having my vehicles serviced by them for 25 years now. the shop what the issue was on the car. Love them. Been having my vehicles serviced by them for 25 years now. More

LF Mazda has been my go-to place for 9 years, ever since I purchased my car there. They have never disappointed me with service or repairs. I totally trust Shawn in the service department! I do have a sugge I purchased my car there. They have never disappointed me with service or repairs. I totally trust Shawn in the service department! I do have a suggestion/request. I love that you wash my car but it would be awesome if the side mirrors were dried off. More

Great service. Shawn was extremely helpful and made things easy.Only complaint is with this review requirement for a 25 word minimum so bla bla things easy.Only complaint is with this review requirement for a 25 word minimum so bla bla More

Service department was terrific. They know what great customer service is! They went to bat for me with Mazda corporate and got my issue resolved. customer service is! They went to bat for me with Mazda corporate and got my issue resolved. More

Service was great, everything done in a timely manner! Would recommend people to come to this service department. Facility looks very nice, clean and modern! Would recommend people to come to this service department. Facility looks very nice, clean and modern! More

As always it is a very pleasant experience to come to Lou Fusz, they are ready to help, always polite, accurate, in addition to the Service Team the support staff is wonderful. Fusz, they are ready to help, always polite, accurate, in addition to the Service Team the support staff is wonderful. More

I called for a last minute appointment and the staff accommodated me for an urgent service matter. The staff is always, friendly and helpful. I would buy another Lou Fusz vehicle without hesitation. accommodated me for an urgent service matter. The staff is always, friendly and helpful. I would buy another Lou Fusz vehicle without hesitation. More