Lou Fusz Mazda

Fun No wait. Very engaging. Relaxed and fun. No pressure. Informative. Considerate. Patient. Practical. Excellent Very engaging. Relaxed and fun. No pressure. Informative. Considerate. Patient. Practical. Excellent More

Wasn't made aware of 'pre approved charges', parts of interior were still disassembled upon giving car back to me, key was not in the car when car was given back to me and I had to walk back so they coul interior were still disassembled upon giving car back to me, key was not in the car when car was given back to me and I had to walk back so they could find it. More

Work cleanly and competently The dealer works cleanly and competently. He is very efficient and delivers the car quickly. competently. He is very efficient and delivers the car quickly. More

Professional and kind Was concerned with my needs time money likes dislike how I felt about things money likes dislike how I felt about things More

It was smooth. Got my stuff sorted. They contacted the people they needed for the warranty. Had a nice rental. And they let me know when there was delays, but still Got my stuff sorted. They contacted the people they needed for the warranty. Had a nice rental. And they let me know when there was delays, but still faster than I thought. More

We dropped our car off for service on 11/14/23 and it was finally fixed on 11/29/23. The passenger window needed the gear replaced. It is an older model CX-7, so it took some time to get the parts. We certai finally fixed on 11/29/23. The passenger window needed the gear replaced. It is an older model CX-7, so it took some time to get the parts. We certainly understand parts issues, but the communication about what was going on with our car was horrible. My husband called repeatedly to get an update and most of the time nobody answered the phone. When someone did answer he was told the individual with that information would get back to him, but they rarely did. He finally had to resort to going to the dealership to get any answers. Even then they repeatedly missed the estimated completion date, but never bothered to reach out to us with an update. We won’t be returning to this dealership for service. More

Provided professional service and assistance in a timely manner. The diagnostic test was very helpful. manner. The diagnostic test was very helpful. More

Appointment was easy to make and I was in and out quickly. Customer service was excellent. quickly. Customer service was excellent. More

They were friendly and professional. Helped each other when needed. Only complaint is I wish there were more colors available than white and gray in the CX5. Helped each other when needed. Only complaint is I wish there were more colors available than white and gray in the CX5. More

I was confused with the extra charges like a basic oil change is $87 , how did my bill end up over $100 even with taxes, there was a bunch of little charges that didn’t make sense so I would prefer to go change is $87 , how did my bill end up over $100 even with taxes, there was a bunch of little charges that didn’t make sense so I would prefer to go somewhere where the charges make sense and I know the price I’m paying for the service. Also, when I gave them my car music was off and heat was off, car was normal I received my car to everything being moved music BLASTING LOUD soon as I turned it on and the HEAT BLASTING SOO HARD it felt like I was in xxxx there wasn’t any good way to cool it off and the seat warmer was on like the person made them self at home in my vehicle and made me SICK to my stomach. Like thanks for wasting my gas and charging me for it More