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Lou Fusz Mazda

Saint Louis, MO

Overview
Employees
Reviews
Vehicles
4.7
2,761 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. #wecanreplacethecarnotthecustomer
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925 North Lindbergh Blvd.

Saint Louis, MO

63141

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Showing 2,761 reviews

December 13, 2023

We waited 2 full hours for an oil change. I could understand that if I was a walk in, but for an appointment, it shouldn’t even take half of that. Entertaining an 18 month old for 2 hours More

by lkgarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Macey Oates
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Dec 14, 2023 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 12, 2023

The car buying experience was great. Unfortunately i hit a deer with it on the way home the dealer :( More

by jonahschiasmule
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Coffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Lou Fusz Mazda responded

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 09, 2023

Great service,fast and courteous staff, comfortable waiting area. Thorough and professional . Need to bring back the $20 oil change coupon though. More

by dtln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Report | Print
Dec 11, 2023 -

Lou Fusz Mazda responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 07, 2023

Always friendly. Timely completion of work Have been coming here for 3 years No further comments More

by Victoria9397
Recommend Dealer
Yes
Employees Worked With
STEPHANIE
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Dec 08, 2023 -

Lou Fusz Mazda responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 05, 2023

Knowledgeable of products on hand, was very patient to ensure that we were well taken care of and understood all the vehicles options. His walk through of all the vehicles options were very easy to unders More

by pamkincaid1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Kincaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kincaid
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Dec 08, 2023 -

Lou Fusz Mazda responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

December 05, 2023

Professional, service oriented, and customer oriented. The dealer always completes work on time. Quality of the work is good. More

by deanpaul_hess
Recommend Dealer
Yes
Employees Worked With
Macey Oates, Macey Oates
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Dec 08, 2023 -

Lou Fusz Mazda responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 05, 2023

Good service. Good people. No problems. Macey, Shawn Degrasso, and Robyn are the absolute best! More

by ADEYEMOB
Recommend Dealer
Yes
Employees Worked With
Macey Oates, Macey Oates
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Dec 08, 2023 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

December 04, 2023

Very simple and elegant service. Easy process and reasonable with deal. We team was flexible and nice to work with! More

by gcole1
Recommend Dealer
Yes
Employees Worked With
Jamel
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Dec 04, 2023 -

Lou Fusz Mazda responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

December 04, 2023

Treated me really well when browsing. When it came time to finance, they just shoved papers in front of me and told me to sign. Lots of, 'let me go talk to this-or-that person' or 'I'll g More

by rossgeuy
Recommend Dealer
No
Employees Worked With
Kim Coffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Coffman
Report | Print
Dec 04, 2023 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 04, 2023

Had warranty work done Received good service and a very nice loaner vehicle Fast service More

by bakegirl68
Recommend Dealer
Yes
Employees Worked With
Macey Oates, Macey Oates
Report | Print
Dec 04, 2023 -

Lou Fusz Mazda responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future! You may receive a survey from Mazda. We would be grateful if you could complete the survey and share your positive feedback.

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