Lou Fusz Mazda

Treated me really well when browsing. When it came time to finance, they just shoved papers in front of me and told me to sign. Lots of, 'let me go talk to this-or-that person' or 'I'll g When it came time to finance, they just shoved papers in front of me and told me to sign. Lots of, 'let me go talk to this-or-that person' or 'I'll go print off this form.' Then somehow my end total was $13k more than the price of the car. More

Had warranty work done Received good service and a very nice loaner vehicle Fast service nice loaner vehicle Fast service More

Fun No wait. Very engaging. Relaxed and fun. No pressure. Informative. Considerate. Patient. Practical. Excellent Very engaging. Relaxed and fun. No pressure. Informative. Considerate. Patient. Practical. Excellent More

Wasn't made aware of 'pre approved charges', parts of interior were still disassembled upon giving car back to me, key was not in the car when car was given back to me and I had to walk back so they coul interior were still disassembled upon giving car back to me, key was not in the car when car was given back to me and I had to walk back so they could find it. More

Professional and kind Was concerned with my needs time money likes dislike how I felt about things money likes dislike how I felt about things More

Work cleanly and competently The dealer works cleanly and competently. He is very efficient and delivers the car quickly. competently. He is very efficient and delivers the car quickly. More

It was smooth. Got my stuff sorted. They contacted the people they needed for the warranty. Had a nice rental. And they let me know when there was delays, but still Got my stuff sorted. They contacted the people they needed for the warranty. Had a nice rental. And they let me know when there was delays, but still faster than I thought. More

We dropped our car off for service on 11/14/23 and it was finally fixed on 11/29/23. The passenger window needed the gear replaced. It is an older model CX-7, so it took some time to get the parts. We certai finally fixed on 11/29/23. The passenger window needed the gear replaced. It is an older model CX-7, so it took some time to get the parts. We certainly understand parts issues, but the communication about what was going on with our car was horrible. My husband called repeatedly to get an update and most of the time nobody answered the phone. When someone did answer he was told the individual with that information would get back to him, but they rarely did. He finally had to resort to going to the dealership to get any answers. Even then they repeatedly missed the estimated completion date, but never bothered to reach out to us with an update. We won’t be returning to this dealership for service. More

Appointment was easy to make and I was in and out quickly. Customer service was excellent. quickly. Customer service was excellent. More

They were friendly and professional. Helped each other when needed. Only complaint is I wish there were more colors available than white and gray in the CX5. Helped each other when needed. Only complaint is I wish there were more colors available than white and gray in the CX5. More