Lou Fusz Mazda

Excellent customer service! Brought my Mazda 3 for an oil change and tire rotation last weekend. Service Advisor Shawn Degrasso was very welcoming, friendly and helpful. The serv Brought my Mazda 3 for an oil change and tire rotation last weekend. Service Advisor Shawn Degrasso was very welcoming, friendly and helpful. The service took less than an hour and Shawn also had the Cashier's office take care of an issue with my Car Pass membership. Overall it was a very pleasant experience. I was a long-term customer at Lou Fusz Mazda when I owned a Miata some years ago. After a gap of 10 years, it's good to be back with Lou Fusz! Ann. More

Oil Change and recall First oil change for my Mazda CX, plus tire rotation and reprogram of (SAS)on a recall. In and out in 45 min. Comfortable waiting room. Everyone ve First oil change for my Mazda CX, plus tire rotation and reprogram of (SAS)on a recall. In and out in 45 min. Comfortable waiting room. Everyone very nice and helpful. Thanks Shelby Adams. See you again at 1,000 miles. More

Great Service at Lou Fusz Mazda I arrived at Lou Fusz Mazda on Monday at 7:10 to get an oil change and a tire rotation. I was greeted by Julie Reichert who was able to get my vehicl I arrived at Lou Fusz Mazda on Monday at 7:10 to get an oil change and a tire rotation. I was greeted by Julie Reichert who was able to get my vehicle in quickly so I could go on to work. I knew I could get a shuttle to work but really didn't want to do that. My vehicle was also washed for me. The cashier Melissa was courteous and got my paperwork processed quickly. I also noticed while I was waiting how courteous and helpful Melissa was to the customers. It was a very positive experience Debbie More

Oil Change - Maintenance Very timely excellent service helpful and they always wash and clean my car. I don't worry about them trying to upsell me on items to make a quick bu Very timely excellent service helpful and they always wash and clean my car. I don't worry about them trying to upsell me on items to make a quick buck as I have not had them over sell when I decline service the never pressure me. I will always bring my Miata for service and will order a new Miata soon! More

Great Service I needed an oil change and could have received a free one where I purchased my car but decided to try Lou Fusz because the dealership is right behind I needed an oil change and could have received a free one where I purchased my car but decided to try Lou Fusz because the dealership is right behind where I live. I will continue to get service at LF! Katie was so helpful. She explained/showed me what needed to be done on top of the oil change. Everybody was so kind from the moment I walked in until the time I checked out. I had to stop by the next day to get some help with something and I once again was immediately helped! PS the waiting room was great too! More

Great job in service area, thanks to Katie Webb. I got all the information needed for future maintenance and Katie made sure it was done quickly and efficiently! I have a CX 5 and after the oil chan I got all the information needed for future maintenance and Katie made sure it was done quickly and efficiently! I have a CX 5 and after the oil change, she made sure my car was washed and computer reset accurately. More

Awesome service We've been with Lou Fusz since moving to St. Louis in 1998. The main reason we keep purchasing Mazda's is Shawn, in Mazda Service. He couldn't be frie We've been with Lou Fusz since moving to St. Louis in 1998. The main reason we keep purchasing Mazda's is Shawn, in Mazda Service. He couldn't be friendlier or more helpful. This recent visit was recall-related. Shawn had my CX9 in and out in half a day! More

You do it by yourself. So this is my experience Customer :- Hello can I have my oil changed? also I had an issue from last visited for an oil change I was suppose to receiv So this is my experience Customer :- Hello can I have my oil changed? also I had an issue from last visited for an oil change I was suppose to receive a mail in rebate from my last oil change as a part of the promotion that you were advertising. Katy:- We don't give a f about your situation and you better not dare ask any question, if you have any questions related to your car service which you are paying for, we can open our big mouth say I will not do it, you do it by yourself. If we had promise you something and we don't keep that promise, call the people from where "WE" bought the product from our job is just collect your money. If you don't like this too bad you do it by yourself. This is type of people I encountered in the service department. This is the closest dealership to my house and went there for an oil change. At least don't demean the meaning of customer service. No wonder they have taken the Nissan dealership back. More

Fast and friendly service Just took my CX-5 in for her 10k oil change, was back on the road in about 30-40 minutes! Entire service team was very friendly. Thanks everyone, see Just took my CX-5 in for her 10k oil change, was back on the road in about 30-40 minutes! Entire service team was very friendly. Thanks everyone, see you in 5k miles :) More

Oil Change On Wednesday September 7th, 2016 around noon, I went to Lou Fusz Mazda to get my oil changed. Usually when I go, I drop my car off and rent a car beca On Wednesday September 7th, 2016 around noon, I went to Lou Fusz Mazda to get my oil changed. Usually when I go, I drop my car off and rent a car because of my busy work schedule. Unfortunately this time, there were none available. So, my service advisor Katy asked me if she could have it done in 30 minutes, would I mind waiting for it. I said yes if it can get done by 1230 I would absolutely wait for it. Not only did she get my car in first thing, she got it in and out, with a car wash and towel dry, in 25 minutes! I am still blown away at the level of customer service I received and I'm super happy with how everything went! I want to thank Katy and the Lou Fusz service team a million times over for getting me taken care of with my time constraint and I will definitely be coming back for future services! More