Lou Fusz Mazda

Great customer service! Customer service was superb. I was not pressured to buy nor was I pressured to buy a more expensive car. They listen to what you want in a vehicle Customer service was superb. I was not pressured to buy nor was I pressured to buy a more expensive car. They listen to what you want in a vehicle and do their best to find what you want. More

Great used car Found a used car at just the right price. The dealership was crazy the whole time I was there and the still worked with me. I even had to leave in t Found a used car at just the right price. The dealership was crazy the whole time I was there and the still worked with me. I even had to leave in the middle to meet another obligation. Maria was solid all the way around. More

Great experience with Lou Fusz My Sales person Maria was great she was very helpful and her Manager came in and understood out needs and worked withus to get the deal we wanted. Mar My Sales person Maria was great she was very helpful and her Manager came in and understood out needs and worked withus to get the deal we wanted. Maria followed up with us after the sale and made aure everything was great More

Professionalism makes sales experience FUN Scott Brotherton guided me through my sales process of my new car with the upmost ease and comfortability! It was actually FUN! Knowing what I wanted Scott Brotherton guided me through my sales process of my new car with the upmost ease and comfortability! It was actually FUN! Knowing what I wanted, he found the car I desired. He kept me informed of when the car was to arrive and even came in on his day off to make sure that I did not have to wait. I would definitely recommend him to my friends and work family. Chuck Hestand is outstanding and very knowledgeable on getting me up to speed before I left with my new baby! Having a working knowledge of the car's feature, Chuck cemented the information further. I felt right at home (even having to drive in nasty weather vs a real nice sunny day!) He provided resources if I had any questions when I got home. All in all, Scott and Chuck provided OUTSTANDING PROFESSIONALISM and know their positions very well! Both very personable and easy to carry a conversation with.I know they are very much an asset to the Lou Fusz Mazda family! More

Nice beard Zach Higdon was very professional and is very knowledgable about the sales process and also the vehicle he sells. Would definitely recommend him to my Zach Higdon was very professional and is very knowledgable about the sales process and also the vehicle he sells. Would definitely recommend him to my friends and family More

Quick and easy purchase I am extremely pleased with the great service I received from Scott, Jason, Chuck and Corey in my recent purchase of a 2018 Mazda. Thank you for maki I am extremely pleased with the great service I received from Scott, Jason, Chuck and Corey in my recent purchase of a 2018 Mazda. Thank you for making it a very easy and quick process and appreciated the thoroughness and explanation of the vehicles special features. More

Service and maintenance The guys were very polite and knowledgeable and helpful too. Definitely would go back again and again no matter what. Thank you and have a great day The guys were very polite and knowledgeable and helpful too. Definitely would go back again and again no matter what. Thank you and have a great day More

Bad Sales Manager. Very very rude. Very very dissapointed and hated being here today. We got a Mazda CX-5 2018, last Friday and it was Tuesday when I realized there is something wrong Very very dissapointed and hated being here today. We got a Mazda CX-5 2018, last Friday and it was Tuesday when I realized there is something wrong with the car. It gave me two jerks when I started the car and I saw these malfunction warnings and engine warnings, shown in the pictures. Wednesday afternoon, my husband took the car back to dealer and asked them what is wrong with this brand new car that's supposed to be working very well. They told him that they will diagnose and call us back, meanwhile to give us a loaner car. And then, when my husband went back to get the loaner car, the lady responsible over there shouted at my husband saying they can't provide one. He complained to the front desk about that and finally got one after all that drama. The service people were looking into the problem and had to keep the car with them that night (yesterday) and never called us till today afternoon. We went back to check on the status and now comes the fun part. The GM of the Sales department Mr. Jason Catlin is supposed to talk to us, but made us wait for 15 mins, while he was very happily responsing to customers who came in after we did. He came to us after all his priorities and necessities taken care of, and told us that they are fixing the car and he had nothing to do with our frustration. He told us that if we don't stop complaining, we better leave the showroom. "You may leave" were the exact words that came out. I was surprised to hear that. I was surprised to see how they treat their customers. If I did that to my customers at work, they would show me the door. You see unhappy customers daily and I think as a Sales manager, its your job to calm them down, explain the problem and promise them it is going to fine. Rather you insult them? Or was it racism? Definitely need an explanation and apology for this. More

ABSOLUTELY BEST CAR BUYING EXPERIENCE HANDS DOWN!!! You all have been AMAZING. Literally. I have never had such a smooth experience when buying a car. I felt like everyone there genuinely wanted me to You all have been AMAZING. Literally. I have never had such a smooth experience when buying a car. I felt like everyone there genuinely wanted me to have exactly what I was looking for. They didn't make me think I had to "settle" for something that I didn't really want. They sat down with me and wanted to know what I was looking for in a vehicle. Not only did they find me exactly what I wanted....but they exceeded my expectation. And when it came time to close the deal......well lets just say the "deal came to me". With a pretty long work day, I knew I wouldn't make it to pick my car up before they closed. No worries Scott said, "We'll just bring it to you!" and that they did. It was absolutely like nothing I had ever experienced or even seen. Not only did he "hand deliver" my new car.....but he also transferred my license plates to my new car. So THANK YOU SCOTT BROTHERTON FOR MAKING IT PAINLESS! FYI....I smile every time I get in my car now. That hour long commute doesn't hurt so bad anymore! LOL. More

Really glad I bought a Mazda from Low Fusz. I live in St Charles, but I bought my car from Lou Fusz. Didn't get a very good offer from the local dealer, but Flash Gordon gave me what I thought I live in St Charles, but I bought my car from Lou Fusz. Didn't get a very good offer from the local dealer, but Flash Gordon gave me what I thought was a very fair deal. There was no high pressure. This is the second time I brought my Mazda in for service. Didn't catch the name of the person that helped me the first time, but I was in and out in a very short time, and everything was perfect. Brought the vehicle in for oil change and asked to have the computer system checked. Got there before the dealer was open,but they waved me in and said to come in cause it was too cold to wait outside. They completed the service and checked out the computer system for me and I was on my way home by 8"00 AM. Great service by very friendly and knowledgeable people. My Service Adviser Was Katy Webb More