Lou Fusz Mazda

Great service—I’m treated like family! I’ve been coming here for service for almost 10 years and the service advisors take such good care of me. Katy for years and now Shawn suggest what I I’ve been coming here for service for almost 10 years and the service advisors take such good care of me. Katy for years and now Shawn suggest what I need most and never pressure me. I’m on a limited budget so it’s very important that I spend my money wisely and I feel like I can trust Fusz not to take advantage of me. Service is always prompt—usually done in less time than promised. More

Scheduled maintenance In the course of doing scheduled maintenance they discovered a skid plate was missing rivets but no indication of me having hit anything. Dealer order In the course of doing scheduled maintenance they discovered a skid plate was missing rivets but no indication of me having hit anything. Dealer ordered new one and said it would be a covered warranty repair. They offered me the option of a loaner car or driving my car. The service personnel explained everything in clear terms. More

Great Service Fabulous experience traded in my Mazda 3 for a Mazda CX3 (first time lease) Everyone who helped me was the best! Settings set up for me, Car needed so Fabulous experience traded in my Mazda 3 for a Mazda CX3 (first time lease) Everyone who helped me was the best! Settings set up for me, Car needed some service for a light that was on and that was fixed with no problem. More

Great service Nancy O’Connor was so helpful in helping me find a used car! She had look online before I arrived which made the process very smooth and easy. She is Nancy O’Connor was so helpful in helping me find a used car! She had look online before I arrived which made the process very smooth and easy. She is the best! Cory was also great in working out the best loan possible. More

1st time Mazda owner I thought the friendly staff at Lou Fusz were exceptional and stood out. I didn’t feel taken for granted as I have at a variety of dealers where I am I thought the friendly staff at Lou Fusz were exceptional and stood out. I didn’t feel taken for granted as I have at a variety of dealers where I am just a number. Tom worked hard to win my business, but used no pushy tactics. Moe was super down-to-earth, gave me just the right amount of attention & information with no pushy tactics. He was happy to help me out any time I texted or visited as I was making a decision between Mazda & Honda. After my purchase he spent a lot of time making sure I knew how to work the vehicle electronics. While Cory was friendly, the final stage, financing, was my least favorite part of the whole process because I didn’t expect all of the additional extended warranty/coverage options and having to make a decision on the spot. I was complegely unprepared & felt a little bit pressured, like that was more of a haggling experience than negotiating the price of the car with the sales staff. It was exhausting, overwhelming and stressful for me personally. So driving away felt bittersweet instead of all sweet. I second guessed myself, but consulted with a State Farm agent who said I got a good deal & made the right decisions during the finance stage. That reassured me. So my overall experience was great. More

Julie was excellent as always Julie took care of my warranty repair quickly. She called me when it was completed so I could come pick it up and get back on the road. She explained Julie took care of my warranty repair quickly. She called me when it was completed so I could come pick it up and get back on the road. She explained everything in detail so I knew exactly what had been done. More

Oil change visit. I used to cringe at going to the dealership for service. This dealership has made a believer out of me. They are friendly, caring, professional, th I used to cringe at going to the dealership for service. This dealership has made a believer out of me. They are friendly, caring, professional, thorough, and not overbearing. They appear to be competitively priced. If they continue in this manner, I will always return to the dealer for the servicing of my vehicle! Thank you! More

Recall service Brought in my Mazda CX-7 for a recall and headlight replacement, service department was very friendly and provided good customer service. They did fin Brought in my Mazda CX-7 for a recall and headlight replacement, service department was very friendly and provided good customer service. They did find other work that needed to be done that cost more than I was planning for but appreciate them finding before larger issues may have occurred. More

OVERPRIZED The cashier had no billing from adviser,overcharged me and talking to them they blamed each other. That was my last visit for oil change. The cashier had no billing from adviser,overcharged me and talking to them they blamed each other. That was my last visit for oil change. More

7500 routine service was fine Routine service visit for 7500 service. Intake tech said it would be 40 to 45 minutes. At a out an hour (still not bad) my car pulled up but it was Routine service visit for 7500 service. Intake tech said it would be 40 to 45 minutes. At a out an hour (still not bad) my car pulled up but it was another 20+ minutes to finalize the paperwork. Kinda frustrating but not a huge issue. I'll go back. More