Lou Fusz Mazda

Highly Disappointed I was not immediately greeted Days after I took vehicle in for a soft diagnostic the issue worsened. I was taken through too many loop holes prior I was not immediately greeted Days after I took vehicle in for a soft diagnostic the issue worsened. I was taken through too many loop holes prior them looking the vehicle. Was not a thorough diagnostic. They seem very untrustworthy, seems to be no different from the mechanic shops trying to get over on woman customers. There's no reason why my extended warranty shouldn't have covered the repair that the service department allegedly made worse! More

Prompt, friendly service The customer service from Shawn DeGrasso is top notch. Knows my name, knows my vehicle. Always very pleased with the service and work done on my vehic The customer service from Shawn DeGrasso is top notch. Knows my name, knows my vehicle. Always very pleased with the service and work done on my vehicle More

Awesome service Had a awesome experience. Haven't use Mazda in years becuse bad service at a different location. Lou Fusz treated me like a person. Waiting area wa n Had a awesome experience. Haven't use Mazda in years becuse bad service at a different location. Lou Fusz treated me like a person. Waiting area wa nice. Everything works great. Nice to not have someone pressure me into something I don't need. Great job Lou Fusz I believe you have a new customer! More

Considerate and transparent Came in for an oil change and a thumping sound. They found a bolt in my tire and took me out to the shop to show it to me while my car was on the lif Came in for an oil change and a thumping sound. They found a bolt in my tire and took me out to the shop to show it to me while my car was on the lift. They were able to fix it with a plug. They are remodeling their location, I am eager to see the new customer lounge. More

Staff great The staff was great, I think the repair was done well, but not complete. My car was in the shop for a long time more than 2 weeks. It took a long time The staff was great, I think the repair was done well, but not complete. My car was in the shop for a long time more than 2 weeks. It took a long time to get the parts, but a loaner car was provided which was essential for me being able to do this repair. Unfortunately, as soon as I got the car home I realized that the repair wasn't complete. The car is back in the shop and a new loaner car provided. More

Bad situation turned into great service recovery. Waited 3 hours for oil change/ tire rotation because of misunderstanding. The compensation for it turned a bad situation in a great customer service Waited 3 hours for oil change/ tire rotation because of misunderstanding. The compensation for it turned a bad situation in a great customer service recovery. More

Service Department I was starting to feel silly for buying a brand new car because of course buying a used car is cheaper but my recent experience at Lou Fusz Mazda let I was starting to feel silly for buying a brand new car because of course buying a used car is cheaper but my recent experience at Lou Fusz Mazda let me know I made the right decision. There was an issue with my car and the Service Representative Julie Reichart went above and beyond to ensure my satisfaction. She has great customer service and exceeded my expectations!! Thank you for taking care if my issue. Courtney Smith More

I always enjoy coming in. Great customer service. It is ALWAYS a pleasure to have my car service atLou Fusz Mazda. The mechanics have kept my car in tip top shape and the customer service is fantastic It is ALWAYS a pleasure to have my car service atLou Fusz Mazda. The mechanics have kept my car in tip top shape and the customer service is fantastic. More

Check engine light and estimate for repairing door lock It was the first time I requested a loaner. I prefer to wait for service. I enjoyed being behind the wheel of a new car. The quote for the door loc It was the first time I requested a loaner. I prefer to wait for service. I enjoyed being behind the wheel of a new car. The quote for the door lock was more than I was willing to spend, and the engine light was not on when the drove it. More

Helpful and courteous staff Up front about pricing, have me a loaner car since repairs would take a couple hours, easily agreed to stop when I said I could not afford more, free Up front about pricing, have me a loaner car since repairs would take a couple hours, easily agreed to stop when I said I could not afford more, free car wash was just a hose off, guess you get what you pay for More