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Lou Fusz Mazda
Saint Louis, MO
2,741 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
#wecanreplacethecarnotthecustomer
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday Closed
Sunday Closed
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Showing 2,741 reviews
April 25, 2019
2nd Mazda Nancy was so friendly and helpful.. Had a little wait for a test drive but total experience was pleasant and easy. Wouldn't want to go to any other Nancy was so friendly and helpful.. Had a little wait for a test drive but total experience was pleasant and easy. Wouldn't want to go to any other Mazda dealer. Always had great service from Lou Fusz. More
by Constance
Verified CustomerEmployees Worked With
Nancy O'Connor
April 24, 2019
Service Mazda CX-5 for rattle Service was good, Fixed the rattle coming from spoiler free of charge because I just bought the pre owned car the week before. Only negative was tha Service was good, Fixed the rattle coming from spoiler free of charge because I just bought the pre owned car the week before. Only negative was that I had to wait longer than I probably should have while they fixed it because the customer service rep didn’t seem to know it was done when it actually was done (as I found out later when I went up and asked). More
by SASUPPELSA
Employees Worked With
Julie Reichart
April 24, 2019
Tire trouble Lou Fusz service department is awesome. I had a slow leak in my tire, made an appointment on line for the next day. They found a small nail in my tire Lou Fusz service department is awesome. I had a slow leak in my tire, made an appointment on line for the next day. They found a small nail in my tire, quickly repaired it and had me on my way at no charge. I won’t go anywhere else when it comes to my car. Thanks for the great service and friendly attitude EVERY time I come in!! More
by BEN10X5
Employees Worked With
Glen Goepel, Shawn Degrasso, Carl Webster
April 23, 2019
Working with Nancy I appreciate Ms. Nancy. She helped a lot throughout this process. I didn’t have a lot of trust in salesmen due to my past car purchase. I appreciate h I appreciate Ms. Nancy. She helped a lot throughout this process. I didn’t have a lot of trust in salesmen due to my past car purchase. I appreciate her assistance and persistence with finding the right car for me. More
by andancy1
Employees Worked With
Nancy O'Connor
April 22, 2019
Excellent service but not a fixed Let me start off by saying Josh was excellent. He communicated clearly and often. If this were a review of just he and the team of porters, I would gi Let me start off by saying Josh was excellent. He communicated clearly and often. If this were a review of just he and the team of porters, I would give 5 stars all day. I can’t say enough good things about the customer service that was experienced. Things fell short with some of the repairs. I brought in my super sweet 1994 Ford Probe for a safety inspection, paintless dent removal, exhaust leak, and, most importantly a brake issue. The inspection and dent removal were great. Josh even reminded me to change the oil which was something I had overlooked. Unfortunately, the brakes were a challenge for the team. They did what they could to diagnose the problem. In the end, they replaced a wheel sensor and determined the abs control unit was to blame (a $2k repair). we all agreed that $2k was silly money to put into a $5k car. The easy fix was to leave an abs sensor unplugged. I was warned this would leave me with no abs and the abs warning light would be on. I was fine with this. Fortunately l, the brakes are working now but, if I start the car with the brake pedal compressed, the abs fires and the pedal goes soft. Perhaps the only way to stop this is to bite he bullet and replace the unit. With regard to the exhaust leak, it’s much better than it was but it’s still leaking making a ticking noise. Perhaps it’s as good as it gets with the after market headers and exhaust on the car? In summary, great service experience but I wish things were a bit more buttoned up with the car. I’ll definitely be back when I need work done. Feel free to call me with questions. More
by JONRBENNER0
Employees Worked With
Josh
April 22, 2019
Great experience Josh was knowledgeable in the information he communicated to me. My car was ready to go within the time frame I was told. I was happy with the service Josh was knowledgeable in the information he communicated to me. My car was ready to go within the time frame I was told. I was happy with the service provided! More
by Sunshine1
Employees Worked With
Joshua Hinson
April 18, 2019
Great personal help in getting my car window repaired. Lou Fusz had very helpful and personal service. The repair was quick and I was called immediately to be made aware that the car was ready and I could Lou Fusz had very helpful and personal service. The repair was quick and I was called immediately to be made aware that the car was ready and I could pick it up. More
by ANNE STEIMLE
Employees Worked With
Glen Goepel, Shawn Degrasso, Carl Webster
April 17, 2019
Sales and Service Zach and the team were a pleasure to work with. They were respectful of my time. Also, he followed up after the sale and inquired how he could be of Zach and the team were a pleasure to work with. They were respectful of my time. Also, he followed up after the sale and inquired how he could be of further assistance. More
by masteitz
Employees Worked With
April 15, 2019
The services staff were very professional and accomodating. The services staff were very professional, accommodating and courteous. They worked with me to provide the best savings for me on the services provid The services staff were very professional, accommodating and courteous. They worked with me to provide the best savings for me on the services provided and inform me of process with oil change discount. More
by jschnettgoecke
Employees Worked With
Shawn Degrasso
April 15, 2019
These guys are great The process was very simple. I came in knowing what I wanted, and all they did was point me in the direction and inform me. They didn’t try to change The process was very simple. I came in knowing what I wanted, and all they did was point me in the direction and inform me. They didn’t try to change my mind about anything, they were very easy-going and understanding. Zach and Stan did a great job guiding me through the process especially with it being my first time buying a car. I’d definitely recommend them for anyone looking for a new or used car! More
by ANDREW.SCOTT0
