Lou Fusz Kia - Service Center

They did not repair my vehicle on the appointment day They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it f They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it for one of my vacation days. They had me come in on my first Monday back to work at 7 AM before my shift started at work at 7:30. Lou Fusz had someone drive me to work and then pick me up after work. A rental would have been a nicer gesture.Then, they told me they washed my car. That did not happen. The bird poop that was there before I brought it in was in the same spot and the floors were not vacuumed. Then they said they gave me a $48 vehicle point check for free. Woohoo. I had booked the appointment over a month in advance and the very day of the appointment they called me and said the only employee that could change the bubbling splitting window tint couldn't come in. He had a vehicle problem of his own. Well I am very disappointed with this experience My wife has been there before for an oil change and they end up finding hundreds of dollars worth of repairs and she has a 2016. The dealership considers spraying some water over a vehicle, a car wash. It still has dust, water spots and other dirt on it after they bring it up front and say it's washed. She gets all of her oil changes elsewhere, now. We are very disappointed in our treatment at the Lou Fusz Kia in Creve Coeur. More

Great Zach is the best Rep. in the service department. He's the only one I will do business with. If Zach was to leave, we would do business elsewhere. Zach is the best Rep. in the service department. He's the only one I will do business with. If Zach was to leave, we would do business elsewhere. More

Fiat 500 Service I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bra I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bracket which holds the rod to support the hood when opened, shattered. I called the Kia Service people, who arranged to have the part for my service, and installed it for free due to the age of the vehicle - while having no duty to do so. The staff was helpful and courteous, and everything was done professionally with no wasted time. A very good experience. More

Great experience They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend an They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend and use again in the future. More

Very Unhappy It’s been 3MONTHS and no end in sight regarding repairs to my vehicle!! I need a replacement or at least a loaner vehicle while SOMEONE figured out w It’s been 3MONTHS and no end in sight regarding repairs to my vehicle!! I need a replacement or at least a loaner vehicle while SOMEONE figured out what to do. I’m very dissatisfied with Alpha. More

Best service west of the Mississippi Phenomenal staff. Always a pleasure to take my car in for service. The pricing is competitive and I know my vehicle is in good hands. Keep up the grea Phenomenal staff. Always a pleasure to take my car in for service. The pricing is competitive and I know my vehicle is in good hands. Keep up the great work! More

Excellent and very professional service This is the first time I've EVER seen a women working in the service department as a service advisor. Nichole was very patient, understanding, helpful This is the first time I've EVER seen a women working in the service department as a service advisor. Nichole was very patient, understanding, helpful and professional with me. Every step of the way she let me know what was going on. It's wonderful that Lou Fusz Kia Creve Coeur have a women working in the service department that can understand a concern from a women's point of view. She was awesome!!!!! Zach was also AWESOME he knew what the problem was right off from another Kia with the same problem. Lou Fusz Kia Creve Coeur you have and excellent team of technician's and in the service department. More

Very fast service! The team was grate. Got checked in vehicle was in and out in no time and back on the road! Thanks Kia service dept.I'll be back. The team was grate. Got checked in vehicle was in and out in no time and back on the road! Thanks Kia service dept.I'll be back. More

Great The dealership is always accommodating and awesome with customer service! I would recommend Kia to any of my friends and family who’s in search for a The dealership is always accommodating and awesome with customer service! I would recommend Kia to any of my friends and family who’s in search for a new vehicle More

Great service Every one at Lou fusz Kia is awesome great customer service. Sam in the body shop made sure I was taking care of rental place closed he came and pick Every one at Lou fusz Kia is awesome great customer service. Sam in the body shop made sure I was taking care of rental place closed he came and picked me up to take me to my car at the dealership was unhappy with a headlight and he made sure I was taking care of. Thanks you Lou fusz Kia More