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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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April 04, 2019

Repair work It took a few tries, but they got my wife's car together with no charge. Thankful to them for their diligence. Work well done. More

by godlyman0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

April 03, 2019

Best advisers Took really good care of me and my car I would recommend this service department to my friends and family and to come check out some of the cars in th More

by ashleysully22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

April 02, 2019

Kia Loyalty Because the Lou Fusz Kia staff for the past 14 years has always treated me with honesty and respect, I just bought my third car from them. They liste More

by NicsForte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Portnoy, Zack Lentz, Nicci Pollard
April 02, 2019

Scheduled oil change I went in for a routine oil change and came out with a new tire and new brakes. I didn’t mind so much because of the service I received from Nicci. More

by ALVISOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

April 02, 2019

Superb! First, Andrew Stumm is one of the greatest ambassadors that Lou Fusz Kia could ever have! I call him, he remembers me and my car, sets up the appoi More

by FATHERJLEYKAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

April 02, 2019

Good as usual At first I was not happy because I could not get a rental from Kia. I told Zach and he made sure it would not happen again. I like the customer serv More

by laurengilbertsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

April 02, 2019

Reliable Service Lou Fusz has always been a reliable shop for my car needs! The guys always take time to clearly explain my service needs. I always appreciate their su More

by J Knight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

April 01, 2019

My experience It is always a pleasure to visit Lou Fusz Kia. Sales and service are very courteous and professional. This particular dealership makes you feel like.. More

by willclark1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Gipson, Kevin Derleth, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

April 01, 2019

professional service Super service, quick, efficient very reasonably priced plus I now have a clean car! I made an appt for 1:30 to fix the tail light and was back in my More

by LEHANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

April 01, 2019

Great service and personnel interaction From the moment I got there, Zack was extremely nice and personable. He provides great customer service and if you could ....you should clone him!! More

by harviken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the kind review. Let us know if we can help with anything else.

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