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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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April 25, 2019

Bodywork and paint looks great. One of several in the St. Louis area, this Fusz collision center was conveniently located for me. Competent, professional staff, and work was done sa More

by psmock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Linneman
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

April 25, 2019

Excellent The staff at Lou Fusz Kia is always very professional and nice. Never have I felt pressured to purchase more services. And the last time I was there I More

by Nicole.addison04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

April 24, 2019

Perfect Everything is convenient to schedule my service on line. Everyone is friendly & the waiting area is nice. Awesome service staff all the way around! More

by Sportage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

April 23, 2019

Unexpected Excellence I normally take care of our vehicle appointments as the service department world seems to a bias toward female customers. I was out of town and my wi More

by Jack H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for your time and the wonderful review. We value your business!

April 22, 2019

Joe Moore Sam, Andy and Nicci P. make my visits Fast, Efficient and Friendly. I live next to Kia on Manchester in Manchester and I always come to you guys. More

by jolyn413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Day, Nichole Derleth, Zack Lentz, Nicci Pollard, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

April 22, 2019

Good service but way too many reminders/confirmations Was hoping the Sliding Door Recall work might fix the doors not latching but it didn't. Like I said above, way too many reminder/confirmations via More

by gmmh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard
April 22, 2019

Best service From the minute you call to make an appointment til the time you pick your vehicle up the service is always top notch. Friendly and helpful service s More

by loripcfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

April 20, 2019

Service I am now having trouble with my phone charger thats inside the center console there seems to be a blown fuse or something service will be needed again More

by mzbutterflie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Degenhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

We're delighted to hear that you think so! Thanks for coming in to see us!

April 19, 2019

Awesome Appreciate the work that was done. Zach Lentz was very courteous and did an excellent job explaining what needed to be done. The service department di More

by james
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

April 18, 2019

Transparency and Respect My current vehicle is my 3rd Kia, and all 3 were purchased from Lou Fusz Kia. I’ve been bribing my vehicles to this service center for 4 years. The More

by ACornell1432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

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