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2,553 Reviews of Lou Fusz Kia - Service Center
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September 07, 2019
Not returning calls. Not answering text. Miss diagnosis. Miss diagnosis of tire problem. Not returning calls or texts. Being put on hold indefinitely. Not scheduling needed repair of windshield. Possibly ov Miss diagnosis of tire problem. Not returning calls or texts. Being put on hold indefinitely. Not scheduling needed repair of windshield. Possibly over charge for parts as a % of labor. I have been quite satisfied until the past 6 months to a year. There has been a shift in the professionalism in the service department. More
by jfwwholehealth
Verified CustomerEmployees Worked With
Zack Lentz, Nicci Pollard
September 07, 2019
THE SERVICE DEPT The waiting room area sitting is not comfortable at all but it appeared to be clean so I appreciate that and very spacious and good lighting. The waiting room area sitting is not comfortable at all but it appeared to be clean so I appreciate that and very spacious and good lighting. More
by Bridjet
Employees Worked With
Lucas Sellers
September 07, 2019
Not good. Repair was incomplete. Car was sent out without oil. Overcharged and have to wait up to month for disbursement. 1 out of 3 timrs have to return to get Repair was incomplete. Car was sent out without oil. Overcharged and have to wait up to month for disbursement. 1 out of 3 timrs have to return to get repair correct More
by pellarose
Employees Worked With
Other Employees :
Zack a service person, Zack Lentz, Kevin Derleth
September 06, 2019
Good hands I am always in good hands with the service department at Lulu fuse I don’t have to worry about anything which is wonderful I am always in good hands I am always in good hands with the service department at Lulu fuse I don’t have to worry about anything which is wonderful I am always in good hands with the service department at Lulu fuse I don’t have to worry about anything which is wonderful I wouldn’t buy a car anywhere else and I wouldn’t go to any other service department More
by mrsb3939
September 06, 2019
Fast service with a smile Service was fast and the team was very polite. They were knowledgeable and got me qualified for financing to help cover expenses of the service. Service was fast and the team was very polite. They were knowledgeable and got me qualified for financing to help cover expenses of the service. More
by margaret.stringer
Employees Worked With
Nicci Pollard
September 06, 2019
Awesome!! I've worked with Lucas and Kevin before. Both are always pleasant and great to work with. Everything is done in a timely manner. thanks! I've worked with Lucas and Kevin before. Both are always pleasant and great to work with. Everything is done in a timely manner. thanks! More
by RayHarvey0
Employees Worked With
Kevin Derleth, Lucas Sellers
September 05, 2019
overpriced This place is a money pit every time I come in. I receive "coupons" in my email every few months to remind me of my oil change. They send out the same This place is a money pit every time I come in. I receive "coupons" in my email every few months to remind me of my oil change. They send out the same coupon for a $45 oil change, tire rotation, multi-point inspection, and genuine Kia oil filter replacement. Yet every time I'm still paying double that for an oil change after I stated I only want what is on the coupon done to my vehicle. Why send out coupons if you don't honor them. When its time to pay I'm told they can only take $20 off which is still overpriced. Will not be returning to this location. More
by AEISENBACH2014
Employees Worked With
did not get any names
September 02, 2019
Unwilling to correct a previous issue. Unwilliing to correct an issue from a previous visit. No empathy from a customers perspective. Did not return my text message the day after my first Unwilliing to correct an issue from a previous visit. No empathy from a customers perspective. Did not return my text message the day after my first visit. More
by flyertwa
Employees Worked With
Zack Lentz, Nicci Pollard
August 30, 2019
Always a good experience Kia's service center always has friendly people, and they let me know any maintenance issues that my car needs addressed without being overly pushy a Kia's service center always has friendly people, and they let me know any maintenance issues that my car needs addressed without being overly pushy about having them do it that day. Sometimes there are things my husband can do himself, and it's good to get the heads up that there's an issue. Sometimes it's easier to let Lou Fusz Kia handle it that day while I'm there, so my husband doesn't have to mess with it. Also, the comfortable waiting area, free wifi, snacks, and drinks make my wait pleasant. More
by KDkmH
Employees Worked With
Lucas Sellers
August 29, 2019
Repair work They are always very thorough, and very polite service members. Zach and Nicci are always pleasant and approachable. I appreciate the service every ti They are always very thorough, and very polite service members. Zach and Nicci are always pleasant and approachable. I appreciate the service every time I come. More
by godlyman0813
Employees Worked With
Zack Lentz, Nicci Pollard
