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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,550 Reviews

2,550 Reviews of Lou Fusz Kia - Service Center

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September 16, 2019

Recall, oil change Andy was very helpful throughout the entire process and even had my car washed when the service was completed. I will definitely be coming back for a More

by mgrimshaw6843
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

September 16, 2019

Fast and efficient Came in for an emissions inspection Passed with no problem. Enjoyed the snacks and liked the car wash. My wait was short and everyone was courteou More

by mhdrusg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

September 16, 2019

Great service The staff is truly amazing and always very accommodating. I always get the greatest personalized service. I would recommend to all my friends and fami More

by queenb765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

September 15, 2019

Service Review Kevin was very polite, friendly, respectful, and knowledgeable. I have had Kevin assist me several times and every time it has been a very good exper More

by lsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the names but all the Mechanics that did the work on my vehicle!!! , Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

September 13, 2019

Excellent Service I have been using Lou Fusz Service Department for all my automotive needs. Easy in and out in excellent service every time. All of the service writers More

by WJK555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

September 13, 2019

Perfect So easy to work with. In and out, no pushing of unnecessary service, and timely warnings of needed service. I know my car is in good hands. More

by ORANGEROSES13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

September 12, 2019

I spent $1000 on my 2004 car. Kevin, who checked me in and out was very polite and explained everything to me. He did not push me to have this big job done and answered all my ques More

by s.b.fleminger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

September 07, 2019

Not returning calls. Not answering text. Miss diagnosis. Miss diagnosis of tire problem. Not returning calls or texts. Being put on hold indefinitely. Not scheduling needed repair of windshield. Possibly ov More

by jfwwholehealth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Lentz, Nicci Pollard
September 07, 2019

THE SERVICE DEPT The waiting room area sitting is not comfortable at all but it appeared to be clean so I appreciate that and very spacious and good lighting. More

by Bridjet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Sellers
September 07, 2019

Not good. Repair was incomplete. Car was sent out without oil. Overcharged and have to wait up to month for disbursement. 1 out of 3 timrs have to return to get More

by pellarose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack a service person, Zack Lentz, Kevin Derleth
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