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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,547 Reviews

2,547 Reviews of Lou Fusz Kia - Service Center

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September 26, 2019

The service was fine and no long wait. The service was performed , the car was washed and the steering wheel issue was corrected without me mentioning it. The wait time was not long at all. More

by djslyniblett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

September 25, 2019

The best as usual Always treated like I’m the only customer. Very nice kept me informed though the whole process. Sam is the best person there. Always ask for him More

by carriecafazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Zack Lentz
September 23, 2019

Oil change, tire rotation I've been charged almost $ 600 for oil change, tire rotation and changing break shoe , outrageous charges never heard of . I will never ever again do More

by algeboryfaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Derleth
September 21, 2019

Lou Fusz Kia auto maintenance. It all starts with setting the appointment right? I had a 'window of time' from work that would make my day if I could get my Oil Change done. I ca More

by KiaRio13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

September 18, 2019

MY LATEST VISIT I came in for the usual 5,000 mile service. But the guy in charge recommended a tire rotation. Good thing; two of the tires needed to be replaced More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

September 18, 2019

Regular Maintenance Service The staff are all so friendly and well versed in automobiles service needs; they explain the needs and types of work that need to be performed, the ur More

by jcollinscatling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

September 16, 2019

Waiting Area The waiting area is very comfortable! Complimentary drinks and chips are available while you wait for your car to be serviced. It makes waiting much More

by DMS761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

September 16, 2019

Recall, oil change Andy was very helpful throughout the entire process and even had my car washed when the service was completed. I will definitely be coming back for a More

by mgrimshaw6843
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

September 16, 2019

Fast and efficient Came in for an emissions inspection Passed with no problem. Enjoyed the snacks and liked the car wash. My wait was short and everyone was courteou More

by mhdrusg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

September 16, 2019

Great service The staff is truly amazing and always very accommodating. I always get the greatest personalized service. I would recommend to all my friends and fami More

by queenb765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

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