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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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October 18, 2019

Excellence as always I have never had a bad experience with Lou Fusz Kia service department. The service advisors are always friendly and efficient. At every visit they l More

by thebeaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

October 17, 2019

visit was painless My experience here has always been good. Just had some 30,000 mile routine maintenance done. If I was not happy, I would go elsewhere. More

by RUDISC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

October 15, 2019

Great Service The customer service and service at Lou fusz is excellent. Zack Lentz goes above and beyond to ensure good customer service and that the service is do More

by sch9892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

We are so honored to have you as a valued customer! Thank you for the great rating.

October 14, 2019

Warranty work Everyone is always very helpful. The staff is always very friendly, and keep me posted about any and all issues they find. I always enjoy coming here. More

by godlyman0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

October 11, 2019

Excellent Service Brought my car in for an oil change and to check the car over. Team found I had a leaking gasket which was fixed promptly. I trust these folks to do More

by CASANDHOLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

October 10, 2019

Good service as usual There's another KIA dealer much closer to my house but its worth the drive to Lou Fusz for the prices, good service, Saturday hours and comfortable wa More

by jennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

October 09, 2019

love the lou I love lou fusz. I buy and service all of my vehicles. I wouldn't have it any other way. The nicest people. Thank you More

by KIMTIGUE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Portnoy, Zack Lentz, Kevin Derleth, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the kind review. Let us know if we can help with anything else.

October 07, 2019

Great Thorough and friendly. Snacks, soda and coffee for free and nice waiting area! I really appreciate that people took the time to make sure my needs wer More

by kw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Cody, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

October 03, 2019

Not good. Sent my car out with no oil Basically they did everything wrong. Overcharged, incomplete repair, poor customer service. Phone call not teturned by Andy, service manager. Have had More

by pellarose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Lentz
October 02, 2019

Second time repair facility Utilized this body shop a little over a year ago and was happy with their service. Recently had a collision and came back to the same friendly service More

by Dillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

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