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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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January 01, 2020

Friendly and informative Narrowed down the issue with my vehicle and made suggestions to get fixed. Work was done efficiently and in a timely fashion. Always friendly and poli More

by ARAMINTAYATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

January 01, 2020

Excellent service The service staff provided excellent service from the time I arrived to the time of my departure. They explained the repairs and there was a great cou More

by DKZAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

January 01, 2020

Awesome , quick and nice Zack was super nice and knowledgeable with the questions I had. Would recommend everyone to get service there. Ask for zack he will treat you amazing. More

by waltersieckmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

January 01, 2020

Broke my key, really fast turnaround The black case of my key broke, so it was unable to be used, and I had to be back to teach piano lessons in short order. From the time I called, drov More

by franksomogyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

January 01, 2020

Trustworthy Lou Fusz Kia service center employees are friendly, but more importantly they are trustworthy. They don’t mislead you or try to sell you something you More

by RSFAIN61389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

December 25, 2019

Fast friendly service I had the oil changed and four new tires. They took care of everything in the usual fast and friendly manner while I sat in the comfortable and well More

by frodob9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

December 24, 2019

First oil change In and out quickly with a comfortable waiting area and friendly staff appointment was made easily at a convenient time for me the car wash was appreci More

by brendadet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get anyone's name
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

December 23, 2019

Tried to repair it 3 times and still doesn’t look good I was told that it would be a three day repair, now 5 weeks, 8 trips to Creve couer and three repairs later it still doesn’t look pre accident quality More

by eagantime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Brett
Feb 24, 2020 -

Lou Fusz Kia responded

We are so sorry to hear about this and will share this with our team. We thank you for giving us an opportunity to serve you.

December 23, 2019

oil change and vehicle review The appointment of the vehicle was scheduled on time and the results were explained to me my automatic start system was checked out and found to be More

by geostumm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

December 20, 2019

The staff goes above and beyond to complete requested task. The staff is great, knows you by name and makes sure you are very comfortable. They are quick and very attentive to your needs. The staff always f More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Ryan Woodward, Rich Secrease
Feb 24, 2020 -

Lou Fusz Kia responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

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