Lou Fusz Kia - Service Center

Oil Change & Tore Rotation No waiting when delivering the car. Prompt service, no extended waiting. Nice waiting area. Car returned cleaner than brought in. Checkout was ef No waiting when delivering the car. Prompt service, no extended waiting. Nice waiting area. Car returned cleaner than brought in. Checkout was efficient and with good prices. More

Great customer experience! Kia is the best car I have ever owned. The service specialists are wonderful people. They help manage my car's routine maintenance and are a great value to the dealership. I ever owned. The service specialists are wonderful people. They help manage my car's routine maintenance and are a great value to the dealership. I nominated Nicci More

Very enjoyable visit First time to new service center. Nicce Pollard was extremely helpful and friendly. The other two guys behind the desk also chimed in with helpful com First time to new service center. Nicce Pollard was extremely helpful and friendly. The other two guys behind the desk also chimed in with helpful commentary on my ‘icing conditions warning’ notice that appears at only 39deg (no way to change). Customer waiting facility was top notch - very comfortable. My oil change and software recall fix took less time than expected. Only disappointment was the car wash had just gone down before me, and I was counting on a clean car. Nicce offered a free wash later, but I live in Illinois.... More

Engine Light Issue While driving my 2011 KIA Sorento, I noticed that my car had lunged forward a couple of times but didn't really think much of it util my indicator While driving my 2011 KIA Sorento, I noticed that my car had lunged forward a couple of times but didn't really think much of it util my indicator light came on and I lost power to my SUV. The manual stated that I was experiencing a Throttle Control problem but apparently this was an isolated incident because Lou Fusz couldn't find the problem but told me to be careful and aware of the problem happening again. The Service Manager, Zack Lentz was very understanding and showed concern. He told me if it happened again to have the car towed immediately to them and don't go anywhere to have a diagnostic done. Thank you for the car wash! Thank you Lou Fusz, Donna Proud KIA Owner More

Nikki in the service department is always great to work with. The work done always takes less time than I anticipate and the staff is always friendly! with. The work done always takes less time than I anticipate and the staff is always friendly! More

Nail in Tire Low tire pressure light came on I stopped in at 5:40 to put air in tires Zack Lentz jumped right on putting air before you closed at six he found a na Low tire pressure light came on I stopped in at 5:40 to put air in tires Zack Lentz jumped right on putting air before you closed at six he found a nail in one of the tires and your service department fixed while I waited. had me in and out happy so that I probably would have been changing at flat I appreciate the service that Zack has given me since purchasing my Sorrento More

Quick Appointment was easy to schedule. Received confirmation of date and time. New FOB programmed, car cleaned. Efficient and quick. Much improved custo Appointment was easy to schedule. Received confirmation of date and time. New FOB programmed, car cleaned. Efficient and quick. Much improved customer service since my purchase of a KIA several years ago. Good work!! More

Great This is the best dealer you can take your car to period. It's also the best place to buy a new or used vehicle. This is the best dealer you can take your car to period. It's also the best place to buy a new or used vehicle. More

Excellent as always I love my Kia dealership. Now I’m comfortable that my car is well maintained and safe. I tell everyone how I feel about servicing my car at my Kia dea I love my Kia dealership. Now I’m comfortable that my car is well maintained and safe. I tell everyone how I feel about servicing my car at my Kia dealership. More

Repair Department sucks I took my vehicle in for oil and engine lights showing after receiving an oil change approximately 1 1/2 After. I was informed that the company th I took my vehicle in for oil and engine lights showing after receiving an oil change approximately 1 1/2 After. I was informed that the company that gave me oil change. I paid for a diagnostic test and was Informed the company that gave me oil change put in wrong size filter. They did another oil change to correct problem. Lights continued to remain on. Them they said I needed a fuel injector. I paid $1537.17. I was told that my vehicle would run like new. Within less than a week. My vehicle was smelling like fuel. Shaking when the ignition was turned on to start it up. Blowing out cold air for heat. I took it back. They informed me I needed a new motor. 2015 Kia Sorento, I’d paid for extended warranty that ran out at 100,000 miles. I had approximately 112096 miles. Brought it back in. They said I needed to pay $2000. That was it. I picked up my fuel smelling. Cold air blowing car I requested a refund for what had to be a mis-diagnosed analysis. They refused More