Lou Fusz Kia - Service Center

Always feel special This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially M This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially Michael Cerva—and the super organized and solicitous service team. For years, the Service Department has kept me coming back to Lou Fusz because of the way they take care of my car—and me! I'm really happy to have the opportunity to book my appointments online and to select my preferred staff (so hard to choose, but Nicci Pollard is my current fave!) for the check-in/check-out and keeping-me-informed process. I don't know what dealership statistics are, but in my opinion, the Service Department must be what keeps buyers coming back. Treating me as if they care about my car as much as I do is super important. And...it seems as if a little birdie lets Michael Cerva know when I'm in for service so that he can chat with me about my next Kia—always nice to see him and talk about the new cars. I wonder if dealerships really understand the culture and climate that they create, but the LF Kia has always seemed a cut above the rest—I hope they keep this team functioning like this. It makes a difference to me since I'm spending a large percentage of my annual spending on my car(s) and its upkeep. I can understand why people walk away from other dealerships when they feel ignored or undervalued, but I have never had that at Lou Fusz Kia. Keep up the good work! More

They got me in super quick when I called to make the appointment and then at appointment, I was in and out super fast. Great service. appointment and then at appointment, I was in and out super fast. Great service. More

Terrible. Terrible. Terrible. Fixed my car four times. Still not right. I could do Better with a spray paint can. Four months later I’m still not satisfied and they don’t care. Literally worst follow up, Still not right. I could do Better with a spray paint can. Four months later I’m still not satisfied and they don’t care. Literally worst follow up, management and customer service I’ve ever seen!!!! Steer clear!! More

I noticed some moisture in my driver side headlight cover! I called Lou Fusz and Zack answered the phone! I explain what I saw and he said do u have a pic oof it and I said yes! Without hesitation he s cover! I called Lou Fusz and Zack answered the phone! I explain what I saw and he said do u have a pic oof it and I said yes! Without hesitation he said send it too me! Within 5 minutes he knew what needed too be done and ordered the part! 2 Days later he received the part and said when can u come on! I made the appointment and when I arrived Zack met me at my car! They immediately took my car in for the service! About 20 minutes later Andy came by too see if I needed anything and said your car will be done shortly! About 15 minutes later Zack said all done and explained everything! He walked me too my car and it was washed and believe it or not they were even vacuuming the inside! This Service department is great! Andy and Zack are professional and polite and know what they are doing!! Thanks More

I love this dealership especially the service department and Zack Lentz is superb! They have a great waiting area to sit in while waiting for your car to be serviced. and Zack Lentz is superb! They have a great waiting area to sit in while waiting for your car to be serviced. More

Fusz Kia Great service as always easy to schedule repairs and service and all is completed in quick turn around always very polite they go out of their way to Great service as always easy to schedule repairs and service and all is completed in quick turn around always very polite they go out of their way to make sure people are happy. More

Excellent service. Very polite. Work completed in timely manner. Great quality of service. Offer loaner car to make it to schedule appointments due to service time. timely manner. Great quality of service. Offer loaner car to make it to schedule appointments due to service time. More

Body shop is great! They fixed my Subaru after someone backed into the driver side door of why car. It now looks like new! Thanks to the collision team. They fixed my Subaru after someone backed into the driver side door of why car. It now looks like new! Thanks to the collision team. More

Great Service As usual, Zack met me as I drove in. Was very attentive and kept me updated on everything. In and out in 2 hours. I thought it would be longer base As usual, Zack met me as I drove in. Was very attentive and kept me updated on everything. In and out in 2 hours. I thought it would be longer based on the work I had done. More

As usual Kia has a great service.The place is clean an As usual Kia has a great service. The place is clean an orginized. Mr. Zack is a great helper. His customer service is an A + As usual Kia has a great service. The place is clean an orginized. Mr. Zack is a great helper. His customer service is an A + More