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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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March 04, 2020

Great Dealership We really like this Kia dealership as they are always extremely professional and courteous to us and the service is five star all the way. More

by Loftdweller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Harris, Kevin Derleth
Apr 07, 2020 -

Lou Fusz Kia responded

We're delighted to hear that you think so! Thanks for coming in to see us!

March 04, 2020

I always have a great experience with Lou Fusz Kia service. They are always smiling and courteous. I never feel pressured to have work done that isnt needed. They take three time to explain the thin More

by 1Felicia
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth, Nicci Pollard, Carl Nelson
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

March 03, 2020

I walked the showroom floor to find my next lease & no one came out to help me. Guess I'll go somewhere else. Thanks for assistance. More

by fella_10
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
Mar 03, 2020 -

Lou Fusz Kia responded

We are very sorry to hear this. We will talk about this as a team as we certainly want your business. We are sorry this happened to you.

March 03, 2020

Electrical Problem Fixed electrical problem led me to purchase new 2020 Sorento....guess they did their job!!! Hope there are no new problems as I can't buying new cars More

by fmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Cody, Kevin Derleth
Mar 03, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

March 03, 2020

Satisfied but a little disappointed All services completed but wasn’t told they found a recall service notice and that it worked add to my wait time. I am glad it was taken care of but More

by wendypulliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Mar 03, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

March 02, 2020

MY LATEST VISIT What else can I say? The service was excellent, and so were the waiting facilities. By the way, the new Kia Seltos in the showroom looks great. More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Mar 03, 2020 -

Lou Fusz Kia responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

March 02, 2020

Service Warranty work...Had to order the part..very prompt in getting it in and scheduled for the repair. Nice and clean and comfortable for waiting More

by piscesmotherof4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Mar 03, 2020 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

February 28, 2020

Zack Lentz is an excellent customer service advisor. Zack is an asset to Lou Fuse Kia. He has always exceeded in his customer with me. He ensures that the work is properly done. Zack keeps me updated on the More

by sch9892
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Mar 03, 2020 -

Lou Fusz Kia responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

February 26, 2020

Lou Fusz Kia is my favorite dealership from top to bottom! Great sales, great service. They are so willing to help you in any way! More

by R hill
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Portnoy, Zack Lentz, Kevin Derleth, Nicci Pollard, Cody Nevins, Dan Hull
Mar 03, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

February 26, 2020

I have been taking my cars to this dealership for probably 10 years. They are above and beyond the best, always take care of any problems. More

by THE1STPRINCESS
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth, Carl Nelson
Mar 03, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

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