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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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March 30, 2020

Good customer service and work was good. Issue with tail lights still re-occuring. Also, trunk lining not put nack in place correctly and fastener missing. Overall, good but I'm used to a little better atte More

by BARUCHESSHEM89
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for your review and letting us know of the issue. We appreciate your business and we are sorry for the error.

March 26, 2020

Their service is Great! The service team is great at Lou Fusz Kia. From the moment we pulled in they took care of use. Service was quick. Car was returned in great condition More

by brian.noles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Nicci Pollard
Apr 07, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

March 26, 2020

Lou Fusz Kia Rocks Have had frequent interactions with both sales and service - consistently friendly and competent. Trust this business completely to take care of my More

by johnesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Cody, Kevin Derleth
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

March 25, 2020

I went for a oil change. Excellent service. Employees were helpful a I was in and out. I love this dealership. I've never had this type wonderful experience with other dealerships. More

by reagan0219
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Turner, Maggie Derleth, Julia Wolz, Liya Abraham
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

March 24, 2020

Every one is courteous and always smiling. They walked me through each step, not just once but every time I visit. I couldn’t ask for better dealer! More

by msloan796292
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicci Pollard, Cory Brandes
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

March 24, 2020

Oil change and plug I love this dealership. Have been going there for 4 years now and highly recommend. The only downfall is it is so hard to get a discount. It really More

by rgross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Apr 07, 2020 -

Lou Fusz Kia responded

We hope you are receiving our monthly emails for service coupons. If you are not please reach out to us so we can put you in our system. We value your business and appreciate your Loyalty.

March 24, 2020

always quick and done correctly Zack and Kevin have been great through all the Kias I've owned. And they always get me a free wash if its not too cold. More

by Jimmy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Cody, Zack Lentz, Kevin Derleth, Ryan Woodward, Carl Nelson
Apr 07, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

March 23, 2020

Awesome Experience Always an awesome experience. The Service Manager (Andy) makes himself available to answer questions and make valid suggestions. The Service Advisers More

by WJK555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Stumm, Zack Lentz, John Piotraschke, Ryan Woodward, Rich Secrease, Chris Jones, Carl Nelson
Apr 07, 2020 -

Lou Fusz Kia responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

March 20, 2020

It is always great to work with Lou Fusz Kia. They do an excellent job and are always going above and beyond. This is why we bring all of our vehicles to their service department. More

by joshua24
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicci Pollard
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

March 18, 2020

Service Zack got right on my Serento had it diagnosed job was covered on the extended warranty I had purchased with vehicle. Although this was the 2nd time Ki More

by KEITHH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

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