Lou Fusz Kia - Service Center

Estimate was very quick and thorough, drop off was easy, I was given timely updates, and my car looked and felt brand new when I got it back. I was given timely updates, and my car looked and felt brand new when I got it back. More

Kevin my service manager was very kind. Kept me up to date on the whole testing process of my car engine. The technician was very thorough with his testing. I could not ask for better. Waiting room is ni date on the whole testing process of my car engine. The technician was very thorough with his testing. I could not ask for better. Waiting room is nice. And all people that work there are friendly. Kia in the end gave me a new engine. Very pleased More

Always Excellent Service & Answers. I took my older van in for a state inspection. It passed OK but the mechanic/Chris Jones warned the tires, despite great tread depth - would need att I took my older van in for a state inspection. It passed OK but the mechanic/Chris Jones warned the tires, despite great tread depth - would need attention. I checked later and sure enough the tires on the van were bought many more years ago than I had reckoned. I also had Sean/parts department help me with procuring the filters and fluids I needed for my cars and he answered my questions and was most helpful. I trust going to the Lou Fusz service department because manager/Andy Stumm will always answer my concerns and questions, and I ask for mechanic/Christopher Jones because as in the past - he doesn't hesitate to tell me what needs to be corrected on my vehicle and why. Great Service overall. More

First class exceptional service every time!!! They always go above and beyond to meet or exceed my expectations. I truly appreciate that I can get it my car serviced correctly on the first visit!! Love the S go above and beyond to meet or exceed my expectations. I truly appreciate that I can get it my car serviced correctly on the first visit!! Love the Saturday service. More

I can't say enough good things about the service department! They are a great crew and they go above and beyond in customer service. department! They are a great crew and they go above and beyond in customer service. More

Always the best service whenever I go in. They give you all the right information so you can make the best decision about what you should be doing for your vehicle, but also take in consideration your uniq all the right information so you can make the best decision about what you should be doing for your vehicle, but also take in consideration your unique situation each time. Their recommendations are never forced on you which makes Lou Fusz one of the best. Not to mention their nice waiting area with a soda fountain. Thanks Lou Fusz Kia! More

I was and remain impressed with the level of professionalism. Everyone is always pleasant and willing to help. I recommend the service to everyone I know. professionalism. Everyone is always pleasant and willing to help. I recommend the service to everyone I know. More

We bought a 2016 Kia Optima with all the buttons and whistles. After 3 months our Nav/Sat radio had to be replaced because it wouldn’t save settings. Shortly after we noticed the passenger front floor b whistles. After 3 months our Nav/Sat radio had to be replaced because it wouldn’t save settings. Shortly after we noticed the passenger front floor board was wet and a foul oder coming from the vents We took it back to the dealer and were told that the oder was a common issue. We took it back several times because they said it was fixed and it wasn’t. They finally took the windshield out and found that a gap in the sealant that holds the windshield in was allowing water to enter the car. When we picked the car up there were greasy finger prints all over the head liner and sun visors. We had to take the car back again to have it cleaned. Now, knock on wood we haven't had a problem since. We needed another new car so we went back to Lou Fusz to look at an SUV. We found a used one that we liked but it needed tires so started talking to the sales people. We offered them what we thought was fair which was the price of the SUV minus the cost of tires. They said no but they came back with a price for $900 more and they would put tires on the car. we went back and forth. This dealer refused to come down a penny on their car. We thought since we were return customers they would work with us especially since we had problems with our first car we bought from them. We got extremely frustrated and got up and left. We drove to another dealership and purchased an SUV the same afternoon. That following Monday I got a text from Lou Fusz asking me if I had a change of heart about their SUV. I told them that we got so frustrated with them that and we bought a nee car from somewhere else. I also told them how displeased with them because owner loyalty apparently didn’t mean anything to them. I also told them that after we left them on Saturday the dealer Loyalty didn't mean anything to us anymore. We continue to have our Optima serviced from them only for the Engines forever Warranty the car has on it. If it wasn’t for keeping up the Warranty I would take our vehicle some place else. I am not here to tell you to not buy from them, but we wont ever again. Getting a new car should be a fun experience. Lou Fusz fell short on that delivery. More

My car began running rough. I brought it to the dealership and they got me right in. Fixed the problem within one hour, which was covered under warranty. Also washed my car, which was nice. As usua dealership and they got me right in. Fixed the problem within one hour, which was covered under warranty. Also washed my car, which was nice. As usual, my experience was top-notch. More

Pleasant The guys are very nice and helpful and so friendly. the level of customer service and knowledge base information is outstanding, the sitting area was The guys are very nice and helpful and so friendly. the level of customer service and knowledge base information is outstanding, the sitting area was clean and space out for the pandemic issue going on. thanks for watching out for our safety. More