Lou Fusz Kia - Service Center

They did a great job repairing my car. Sam, as usual, was on top of things, and kept me updated. I can't imagine going anywhere else for my repairs. on top of things, and kept me updated. I can't imagine going anywhere else for my repairs. More

Zach always takes care of us. Great customer service. This is the 3rd car we've bought from Lou Fusz. We'll continue to bring our vehicles there. This is the 3rd car we've bought from Lou Fusz. We'll continue to bring our vehicles there. More

I had to have major repair done, Kevin started out great. Called immediately after finding out what was needed & gave info to apply for help paying for bill. He informed me that parts would not be in till th Called immediately after finding out what was needed & gave info to apply for help paying for bill. He informed me that parts would not be in till the following day. There was no time frame given on how long it would take repairs. That was the last I heard from him. I usually work with Zach who always keeps me up to date on what going on. Timeline: Car was dropped off Wed night for Thurs appointment 8/13/2020. Spoke with Kevin that morning. A week pass by with no contact. I start calling & left a couple messages. Finally after leaving an early morning messing on Mon the 24th called back but that time I left a message on Zach VM. Kevin calls not long after that. He asked why I was calling I explained then he looks in system & my car had been ready since Saturday. He says he was off Thurs & Fri left a note for me to be called but what about Sat. I was never offered drop off & had to rush to find a way to pick it up to get there before 6pm. More

My experience was enjoyable as well as timely. Nikki is always extremely friendly and helpful. I always want to bring my Sportage to this dealership. always extremely friendly and helpful. I always want to bring my Sportage to this dealership. More

Hello! When I arrived at the dealership the employees where super friendly. I also saw that two gentlemen cleaning the areas due to the pandemic. They service was great they took my car right in even where super friendly. I also saw that two gentlemen cleaning the areas due to the pandemic. They service was great they took my car right in even though I was a little early and after the service was complete my vehicle recieved a carwash and vacuum. Zack was nice when finding out tge reason I was there. More

The service was very good. The employees were very Courteous. My car is like new again. I would use them again. They sanitized my car . Courteous. My car is like new again. I would use them again. They sanitized my car . More

I was having a bit of an auto crisis and they fit me in at the end of the day and took care of everything. They even did the oil change that I had scheduled for the end of the week. Thank you!!! at the end of the day and took care of everything. They even did the oil change that I had scheduled for the end of the week. Thank you!!! More

I purchased my car from Lou Fusz. I have had a great relationship with them for a number of years. Lou Fusz will call to remind me of upcoming maintenance to my vehicle. They will run a check to see relationship with them for a number of years. Lou Fusz will call to remind me of upcoming maintenance to my vehicle. They will run a check to see what you need done. They will notify you if something needs to be done and they will let you know the cost before completing the work. The workers there are friendly and patient when talking with you. This is the 2nd car purchased from them. 👍 More

Pulled up at my service appointment and Zach met me at my car and welcomed me! He explained what service was going too be performed! They immediately took my car and Zach escorted me too the waiting area! In car and welcomed me! He explained what service was going too be performed! They immediately took my car and Zach escorted me too the waiting area! In about a hour, Zach came too me said all done! Within 3 minutes I drove away! Oh I can’t forget they even washed the car!!! More

Frustrating communications There was a breakdown in communication. Used voicemail and text. Was not able to set up an appointment on arrival. Was told had to wait an hour and There was a breakdown in communication. Used voicemail and text. Was not able to set up an appointment on arrival. Was told had to wait an hour and a half because of the breakdown in communication. Was probably due to the corona virus. More