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2,367 Reviews of Lou Fusz Kia - Service Center
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Verified Customer
June 08, 2024
Great costumer service! They do super fast work and it was easy to set up an appointment online. Highly recommend! They do super fast work and it was easy to set up an appointment online. Highly recommend! More
by leahthies
Employees Worked With
June 08, 2024
Customer care was rude. Should have offered a ride share up front since no rentals are available. We were without a car four days. A CAR DEALERSHIP has no excuse to not have Should have offered a ride share up front since no rentals are available. We were without a car four days. A CAR DEALERSHIP has no excuse to not have courtesy rentals. It was highly inconvenient for us over a long weekend. I’ve had to come in twice for the ksds sensor in four months. It puts the car in limp mode so I have no choice but to bring it in. And when we asked how we were going to get home we were met with a flippant shrug. Finally he offered a share ride. I hope the dealership tipped bc I didn’t have cash and then felt bad to top it off. More
by garylobstein
Employees Worked With
Service center
June 07, 2024
Every one is so nice here. I did not purchase my vehicle at this particular location but take it here for my oil change and tire rotation . My only complaint is that my key fob I did not purchase my vehicle at this particular location but take it here for my oil change and tire rotation . My only complaint is that my key fob was left in my vehicle this particular visit. When I went to pick it up it was sitting outside the garage area, I paid and expected to get my key fob handed to me like usual, instead I was told it was inside the vehicle. What?! Someone could have jumped in and took off in it. More
by paigeoestes
Employees Worked With
Vehicle Service
June 07, 2024
Owner of 2 Kia’s and Lou Fusz is our go to dealer for new purchases and service needs. purchases and service needs. More
by johnsfink62
June 07, 2024
I had an appointment and drove in for a safety test and was told I had to fix my alignment in order to pass. I told them to fix it then. They had me sit in the waiting room for over an hour before they cam was told I had to fix my alignment in order to pass. I told them to fix it then. They had me sit in the waiting room for over an hour before they came out and told me, it wouldn’t be fair to their guys if they worked on my car now because it was close to closing. The guy told me he would make me an appointment. I waited 15 more minutes for that appointment time only to be told he didn’t have time to make it to call them tomorrow. I went back for the safety test and this time I was told I did not have to fix my alignment in order to pass the test. More
by johnsje83
Employees Worked With
Person is not on list
June 07, 2024
Service is on time. Valet pickup is available as a complimentary which is great. The service is fast. Valet pickup is available as a complimentary which is great. The service is fast. More
by sdg
June 06, 2024
Lou Fusz Kia has the best customer service around. Everyone is always very pleasant, fast and efficient, and completely go out of their way to make everything right. They make sure that everything is Everyone is always very pleasant, fast and efficient, and completely go out of their way to make everything right. They make sure that everything is done and done correctly. They give 1000%! They ALWAYS go above and beyond! I appreciate everything they've done. We will always come to LouFusz Kia for our service needs and for future vehicles! More
by tkeling
Employees Worked With
