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Lou Fusz Kia
St. Louis, MO
3,841 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,842 reviews
May 26, 2024
They don't seem to be really interested in finding a solution or going deep into the problem. They were unable to fix the problem on both of my visits. didn't clean the vehicle on the way back, and the solution or going deep into the problem. They were unable to fix the problem on both of my visits. didn't clean the vehicle on the way back, and the car seats had more stains. The mirror settings are not correctly configured. More
by laxmanbalu
Verified CustomerEmployees Worked With
Don't remember employer name
Helpful May 26, 2024
Excellent service by all staff. I was well informed of the process from beginning to end. The lady at the front desk was especially helpful and texted me frequently to update me. I was well informed of the process from beginning to end. The lady at the front desk was especially helpful and texted me frequently to update me. More
by avrilgorelik
Employees Worked With
Not sure what their names are
May 25, 2024
We love bringing our Kia to Lou Fusz. They are always helpful and very thorough in their diagnosis of any problem we have had. They are also great at calling our warranty company to mak They are always helpful and very thorough in their diagnosis of any problem we have had. They are also great at calling our warranty company to make sure any repairs are covered and paid for. We recently had to wait for over 3 hours for the repair to be made and during our wait we found the waiting room to be comfortable, with snacks and a TV to help pass the time. The Service staff is always friendly and helpful. We also love the fact that after the service is finished they wash the car. Thank you Lou Fusz employee's for all your great service. More
by mpdeak
Employees Worked With
Rodney Morris
May 25, 2024
Robert was great to work with. Very informative and helpful through the entire process. Process was easy and hassle free. Very informative and helpful through the entire process. Process was easy and hassle free. More
by smkyros
May 25, 2024
Josh provided great service. He was patient with our questions and extremely knowledgeable about every aspect of the vehicle. He was also very responsive via text when we had que He was patient with our questions and extremely knowledgeable about every aspect of the vehicle. He was also very responsive via text when we had questions. More
by marisag
May 25, 2024
I've been asked in the multiple times after a service appointment to provide a 5-star review in exchange for a discount on my next service. Keep that in mind when you're reading all these 5-star reviews. appointment to provide a 5-star review in exchange for a discount on my next service. Keep that in mind when you're reading all these 5-star reviews. I would recommend this service center if you need something very basic done - I.e. Oil change, tire rotation, alignment. If you're experiencing a more complex issue with your vehicle, I would caution that this service center's issue triage process and communication is not ideal. If you bring you car in for a more complex issue, be prepared to be told its probably something you're doing wrong, and that they will not go above and beyond, or maybe not even do the bare minimum to validate or resolve your issue. When I had an issue that I could replicate consistently, but they could not, they never once asked me if I could show them the issue. If you know there is a software update, or recall on your vehicle that needs to be completed, don't just say that - it won't get done. You have to phrase it that you're having an issue, and then they will consider the known update or recall as a possible solution. They won't just complete a recall or update because you asked. Rodney is a new service advisor and is very communicative and understanding. Tayon is a Porter with Kia Service and is very nice and great to talk to if you're getting picked up or dropped off somewhere. Tayon, of all the people I've encountered at Kia, was the most sympathetic to my repeated service visits. More
by manixa
Employees Worked With
Rodney, Brandi, Andy, Tayon, Gracie
May 24, 2024
Thanks guys been looking at the forte for a couple years now and it is better than i thought, drives like a big car and the best looks. two more years we will get my wife a newer kia sportage. now and it is better than i thought, drives like a big car and the best looks. two more years we will get my wife a newer kia sportage. More
by montyblum
May 24, 2024
Everything was ready to inspect as promised. Very easy paperwork completion and got me on my way Very easy paperwork completion and got me on my way More
by joecroll14
Employees Worked With
