Lou Fusz Kia

I was extremely happy with the internet specialist,Jessica Lipe, and my salesman, Mike Light. The person that was not as helpful was the sales manager.(didn't get his name) As I saw on an specialist,Jessica Lipe, and my salesman, Mike Light. The person that was not as helpful was the sales manager.(didn't get his name) As I saw on another review, my husband and I had a hard trade-in also. We were first interested in leasing, but was told by the F and I manager that this was not possible because of our trade. We informed the manager that we were still interested in buying and that we were approved already through our credit union. He was quite rude and explained that the credit union doesn't explain everything about the loan. HUH? The fiance guy never tried to sell us the car nor did he try to fiance us, AT ALL. I had did the credit information on line, so he new everything before my husband and I had gotten there. We were ready to buy, and was never offered any suggestions other than we would have to put down $3,000 dollars. He never gave us any fiance numbers or attempted to find us a bank that would get me a car. We left the dealership upset and confused. I called my credit union and they were willing to give us more money to buy a car,as we told the manager when we were there. We went to another dealership that gave me more for my trade, and I purchased a new car that was more than the optima I found at Lou Fusz. THe fiance manager totally dropped the ball on this sale. Mike the salesmen againg was GREAT, and so was Jessica. I would recommed this dealership, but they have to get rid of that fiance guy. I really wanted to own that 2012 Optima, but I'm much happier with my 2012 Sonata. More

I found a car I really liked online, and on my first trip to Lou Fusz Kia, I bought the car I found because of David Wynn. He was definitely the nicest salesman Ive dealt with in the last years. David wa to Lou Fusz Kia, I bought the car I found because of David Wynn. He was definitely the nicest salesman Ive dealt with in the last years. David was extremely helpful and showed me every detail of the Carfax, explaining everything about the car. Just the overall experience with him was great, he made me comfortable and let me know if things didn't turn out how I wanted, it was fine for me to walk away and reassess what i needed to do. That proved to me he wasn't going to lie or scam just to get me in the car, he wanted to make sure I made the choice that was right for me, and would be in my best interest. I would personally recommend David Wynn and Lou Fusz Kia to find your next car, neither will disappoint you. Very pleased customer, Tony More

I am very happy with the way Mike Light handled everything. We came in with a hard trade-in. He worked with us and we got the best deal we could for our trade. I left with a 2012 Kia Sportage. Mike everything. We came in with a hard trade-in. He worked with us and we got the best deal we could for our trade. I left with a 2012 Kia Sportage. Mike is a really nice guy and he will do everything he can to make sure you leave happy. He even set up my phone and showed me all the fun things with my new car. More

My husband and I just purchased a Forte from Lou Fusz Kia. We love it. The salesman, Mike Light, was great. He helped us get a great deal on a new car that is going to save us lots of money. It was a low Kia. We love it. The salesman, Mike Light, was great. He helped us get a great deal on a new car that is going to save us lots of money. It was a low pressure enviornment and everyone was very nice. More

I walked in to the Kia dealership without knowing anything about the Kia vehicles. My salesman Charles Wagstaff went through the different vehicles in detail; to make sure it met my needs and wants anything about the Kia vehicles. My salesman Charles Wagstaff went through the different vehicles in detail; to make sure it met my needs and wants in a car. I ended up purchasing a 2012 Kia Optima the whole process of looking at cars, negotiating, financing, and delivery of car went well. My experience of purchasing this car was relaxed and smooth environment that I enjoyed. I would recommend this dealership or at least Charles Wagstaff made my visit to Lou Fusz Kia an excellent car buying experience. More

I've owned Ford's, Toyota's, BMW's over my yrs btwn 16-40. Always had anxiety after purchase. Then I went to Lou Fusz KIA. I traded my BMW for a KIA Sorento 2012. This SUV has more features then the "l 16-40. Always had anxiety after purchase. Then I went to Lou Fusz KIA. I traded my BMW for a KIA Sorento 2012. This SUV has more features then the "luxury" car. The sale process was no pressure, no hidden costs, basically straight forward. I love this SUV. Go see Mike Light. He doesn't let you leave the lot with out knowing all the car's features! Thanks Mike! Thanks Lou Fusz!! More

I had no problems for the first 2 years but last week I got a light on my dash, called Fusz and they were able to get me in the next day. No big deal as it turns out, my gas cap. They did inform me of a got a light on my dash, called Fusz and they were able to get me in the next day. No big deal as it turns out, my gas cap. They did inform me of a recall and an update to my UVO system. No charge thank goodness. More

This was the best new car sales experience by far. Bill went above and beyond and worked very hard to get us the most money for our trade in and get the 2012 Optima in the price that we were willing to pa went above and beyond and worked very hard to get us the most money for our trade in and get the 2012 Optima in the price that we were willing to pay. He was friendly, professional, and worked very hard to get the deal done. We were very happy his service and love the new car! More

I purchased my 2010 Kia Soul (of which I love)on December 22, 2010. Not only on the day of purchase but a few days prior I was told both in writing (email) and in person that if I purchased a new or pre-owne 22, 2010. Not only on the day of purchase but a few days prior I was told both in writing (email) and in person that if I purchased a new or pre-owned car from them, before the end of the year (Dec. 31st) Lou Fusz Kia would pay my 2011 property taxes for my car. That was strong incentive and I believed Nancy and Lisa. My sales contract nor any other paper work given to me documented this promotion and when I asked how my taxes would be paid - before the sale and during the contractual process, I was told to bring in my property tax bill the following year and a check would have been held in my name until December then given to me upon request. I was also told that my sales contract had nothing to do with this promotion and that is why it was not mentioned in writing. I beleived and trusted them 10o%. Fast forward to a year later and now I am being told by Brian Brawley who was not even working there when I purchased the car that I misunderstood what was offered and that my car must have been discounted therefore they made good on that promotion. I would like to point out that no further paper work has been produced to show that i was incorrect. Prior to speaking with Brian Brawley, I was told by Kevin Jackson that in the 5 years he has worked there he has never heard of such a promotion - until I emailed him 3 seperate email correspondence between Nancy and myself. Then Keven told me he would pass on my file to Brian Brawley to review and get back to me. What is most disturbing is that I have written proof - from Nancy in emails that this was the promotion they were offering and that I never thought otherwise and still they are not doing anything to prove that I was incorrect nor honoring what was promised to me. They are doing absolutely nothing - not calling me back when they tell me they will, not responding to my emails, not paying my $332.32 property tax bill - absolutely nothing! They are leaving me with no other option other than to seek leagal counsel - of which I am on the verge of doing. I feel that as a professional courtesy and hopefully a valued customer they should at least try to explain to me what is going on. But all they are doing is passing the buck and resolving nothing. Why I am giving Lou Fusz Kia this rating is because I have been lied to and there has been a strong lack of customer follow through, communication honesty and integrity. More

This was my first service appt with my Kia Sorento. I appreciated the reminder email and friendliness of the staff. My car was serviced, washed and returned in a timely manor. appreciated the reminder email and friendliness of the staff. My car was serviced, washed and returned in a timely manor. More