Lou Fusz Kia

Never fail service I just brought my car in to be serviced. I told Zack Lentz that I was going on a long road trip. In about an hour I had my car back, fully serviced, w I just brought my car in to be serviced. I told Zack Lentz that I was going on a long road trip. In about an hour I had my car back, fully serviced, washed and vaccumed. This is the third time that I have brought my car in for service and every time they have done great work in a timely manor. I left on my trip confident that my car was in shape and there would be no mishaps. I always feel confident bringing my car in knowing that Zack and the rest of the crew will take great care to keep her running fine for me More

First Visit to Handle a Key Fob issue I was promptly greeted in a friendly manner by Andy Stumm. His attention to service was excellent and he had my car back for service in a few minutes I was promptly greeted in a friendly manner by Andy Stumm. His attention to service was excellent and he had my car back for service in a few minutes. The work was done promptly by Chris Jones and now I feel much more confident that the key fob will work and I won't be sitting in a car waiting for a tow truck because of a bad key. You waiting room was a first time pleasure to me. I have had to wait in service waiting room numerous time but this was actually as a pleasant experience. Free coffee that was change/refilled while I was waiting (never happened before). Clean and a decent TV. Treatment overall was excellent and I got the feeling you really wanted your customers to feel comfortable and for that I was really appreciative. Great Sevice Al Morris More

Professional, knowledgeable, fair - great buying experience Even though there are two other Kia dealerships closer to my house than Lou Fusz, I bought from them for reasons outlined here. I worked with four em Even though there are two other Kia dealerships closer to my house than Lou Fusz, I bought from them for reasons outlined here. I worked with four employees at Fusz including Julie Hallett, Mike Carroll, Nathan Voorhees, and Tracy Floyd. Julie, a sales manager, was my initial contact on the phone. Her seemingly genuine interest in providing whatever I needed to help me make a decision was much appreciated. She was also very responsive, coordinating things for me before my first arrival at the dealership which was really nice since I am not someone who likes to wait. Next, the extremely knowledgeable salesman Mike Carroll helped me out. He had answers for all of my questions and shared with me not just what was great about the car I was looking at, but also some of the (minor) things that were not so great. This made what he said much more credible, and I appreciated his honesty. It really helped my decision process. I also dealt with Nathan Voorhees, the General Sales Manager. I really liked the straightforward transparent manner in which Nathan dealt with me, sharing details regarding how he came up with the numbers underlying the financial aspects of the deal. The process of getting to the end deal avoided all the back and forth shenanigans that other dealers too often make you go through. It was a refreshing change and an approach that I wish other dealers would emulate. Also importantly, I think I got a really good deal since my monthly lease cost was $23 lower than what a competitor quoted, and the trade-in allowance I got was higher than what I was expecting. Finally, Tracy Floyd, the Finance Manager took me through the final steps. Here too, the process was superior to what I've experienced as part of other purchases during the last 10 years (at Hyundai, Honda, Acura, and Lexus dealers). Tracy prepared 90%+ of the documentation before I even went into her office so the process was very efficient. She explained each of the forms I signed, and she also described optional add-ons without the hard-sell that typically accompanies that process. I've just sat here for a few minutes trying to think of what recommendation for improvement I might include to end my review, but at least for now, I can't think of any. More

Great service, friendly people Just had my 2011 Sorento serviced again at Lou Fusz they continue to offer great service with friendly staff, will continue dealing with them. I just Just had my 2011 Sorento serviced again at Lou Fusz they continue to offer great service with friendly staff, will continue dealing with them. I just wish Kia offered an AWD minivan. More

Great sales team I was looking to trade in an Optima for a 2015 optima. Kris Portnoy and Mike Cerva did everything possible to get me out of my old car and into a ban I was looking to trade in an Optima for a 2015 optima. Kris Portnoy and Mike Cerva did everything possible to get me out of my old car and into a band new one. They stayed in contact with me while getting the price to my liking and after I left the dealership with a new car. They went above and beyond for me. I highly recommend them and Lou fusz Kia. This is my 3rd Kia I have bought there. More

Bought My Dream Car! Kris Portnoy did an amazing job of getting me approve for my dream car; a 2015 Kia Soul! His customer service skills were amazing and his professional Kris Portnoy did an amazing job of getting me approve for my dream car; a 2015 Kia Soul! His customer service skills were amazing and his professionalism was great! He was extremely patient as I had my two kids with me. Everyone else at the dealership was so nice and very helpful with my kids. When I need a new car I will always go back to Kris! More

Greatest Experience Michael Carroll was excellent. Not only did he answer all my questions, he was very professional. I did a test drive and all features of the car was Michael Carroll was excellent. Not only did he answer all my questions, he was very professional. I did a test drive and all features of the car was explained. I could not be happier with my purchase of a 2014 Kia Optima. Everything that Michael had said about my Kia and its performance is true. I experienced Awesome customer service from Michael Carroll and would highly recommend him to family, friends and co-workers. More

Great experiance Michael Carroll took great care of us. Told our salesman Michael Carroll what I was looking for and he brought me the exact car I wanted. The experience was comfortable . He took me to my n Told our salesman Michael Carroll what I was looking for and he brought me the exact car I wanted. The experience was comfortable . He took me to my new car and explained how to use the equipment. Took my picture with my new car and made me feel like I am now a member of the Kia family. Thanks , Pam Brownell More

Great car-buying experience! Everyone I encountered here was pleasant and helpful, and Michael Carroll, my sales-person, was fantastic! He answered all of my questions and explai Everyone I encountered here was pleasant and helpful, and Michael Carroll, my sales-person, was fantastic! He answered all of my questions and explained features of the car I wasn't familiar with, but not once did I feel any pressure. Finalizing the purchase price and the trade-in value of my other car was similarly painless, and quick! This was a great experience overall, and I would recommend Michael and Lou Fusz to anyone. More

Awesome customer service with Michael Carroll I went in to turn in a lease and get a new car, and was able to do so quickly and easily. Michael Carroll did all the work and made my job so simple! I went in to turn in a lease and get a new car, and was able to do so quickly and easily. Michael Carroll did all the work and made my job so simple! I would recommend him and the dealership to anyone I know who is looking for a new car! More