Lou Fusz Kia

Repeated service that was done earlier this year My wife took the car in for regular service. She was told she needed the 60K mile service on her Sorento. The mileage was over 67K and my wife was alm My wife took the car in for regular service. She was told she needed the 60K mile service on her Sorento. The mileage was over 67K and my wife was almost positive she wouldn't have let it get that far over the threshold before taking it in, so she questioned whether it had already been done. She was told no. After going through our records afterward we did see that the same service was done earlier this year. So either the person helping her can't read back through their records for the past year or they just automatically pushed the service to be done again. Either way its our fault for listening to them. Won't happen again. More

travel checkup I felt really confident about bringing in my Soul to this service for a travel check for the Winter months! Not overpriced, and good work. I felt really confident about bringing in my Soul to this service for a travel check for the Winter months! Not overpriced, and good work. More

less than satisfied I went here for an oil change and would not take coupon sent to me by kia corporate. The service person i dealt with told me i needed an alignment. I I went here for an oil change and would not take coupon sent to me by kia corporate. The service person i dealt with told me i needed an alignment. I told him I had an alignment at another kia dealer and he told me i had to go back to that dealer to have my alignment fixed. If i had an alignment done at a kia dealership, shouldn't any kia dealer cover it? More

Best car buying experience I have ever had. I found my car online and scheduled a test drive. After that, it was a no-brainer. Kris was able to get all the paperwork completed and I had my car. I found my car online and scheduled a test drive. After that, it was a no-brainer. Kris was able to get all the paperwork completed and I had my car. The best! Thank you so much! Shawn More

Very top notch service Very clean and nice environment. The employees made me fill very welcomed. Service done in a very prompt manner. I arrived at my service time and m Very clean and nice environment. The employees made me fill very welcomed. Service done in a very prompt manner. I arrived at my service time and my car was taken to be serviced in a matter of minutes. I will be returning in the near future. More

Pleasant experience I switched locations for my routine service because I was tired of high pressure to get other things done that were not even in the owners manual as r I switched locations for my routine service because I was tired of high pressure to get other things done that were not even in the owners manual as recommended. I was in and out in a reasonable time and my car was all washed and ready to go when they were done. Great service. More

Great experience! They let me pre-arrange an extended test drive. Had the vehicle clean, gassed and ready to go. The team created a seamless buying experience and I was They let me pre-arrange an extended test drive. Had the vehicle clean, gassed and ready to go. The team created a seamless buying experience and I was in and out in less time than it takes for an oil change! More

Always quality customer service The number of stars may seem to conflict with the rating. But...Overall the service as always is great at Lou Fusz. While there were several issues The number of stars may seem to conflict with the rating. But...Overall the service as always is great at Lou Fusz. While there were several issues with the repairs, both covered under extended warranty, I would again say overall the service by Lou Fusz and it's personnel was fine. There were some delays and unexpected out of pocket cost I incurred which I thought may have been the results of miscommunication between Lou Fusz and the warranty company. And also, an additial major repair which seems it would have been diagnosed as part of the initial repair. But again, instead was uncovered as part of an additional repair, which caused me to have to pay my deductible twice. I will continue to come to Lou Fusz for maintenance and repairs. And will also refer others. Thank you More

Lou Fuze Rocks I bought my first Kia at Lou Fusz. Customer service was always top notch. I just leased a Kia Sportage from Lou Fusz and I’m very happy with the Sport I bought my first Kia at Lou Fusz. Customer service was always top notch. I just leased a Kia Sportage from Lou Fusz and I’m very happy with the Sportage and my leasing terms. More

Done in time At the time I dropped off they were unsure if my car would be finished in the same day, so i was able to get a loaner car. They ended up finishing it At the time I dropped off they were unsure if my car would be finished in the same day, so i was able to get a loaner car. They ended up finishing it the same day. More