Lou Fusz Kia

Plesant Out of State Purchase We traveled 4 hours to purchase from this dealership. They were a USAA preferred dealer and did not disappoint. The sales representative, Jamel, was We traveled 4 hours to purchase from this dealership. They were a USAA preferred dealer and did not disappoint. The sales representative, Jamel, was courteous of our time and discussed all aspects of the sale prior to us leaving our home. The team (Jamel, Thomas P. and Joe) had the paper work prepared and the financing complete, tying up all loose ends before our arrival. We spend minimal time at the dealership before getting back on the road for a long round trip day. Two things we would note and it cost the dealership a star. First - the technicians automatically place a front bumper plate holder on the car and the dealership explained that this was due to Missouri's plate criteria. We requested that they clean it up and get it prepped for us as we don't need a front plate in our state however, they said they were unable to assist us and we would need to remove the plate holder on our own due to Missouri laws. Because of this we did not take off the plastic plate holder at the dealership. The sales team ensured us that there would be (2) to (4) holes maximum that we would need to deal with and that they should be pretty easy to order plugs to match online for $200 or less. Upon arriving home we removed the plate holder and there were NINE holes...NINE...very ugly and unsightly holes in our brand new $35K vehicle. I was incredibly disappointed as I chose the FWD Sportage SX model because of how pretty the front bumper made the car look. These holes were in no way "clean" or "easy" to deal with. They are bulging, distorting the plastic, and chipped the paint since the technicians didn't drill the hole first. They just put a screw directly into the bumper and over tightened. We are getting ready to spend $1K at the body shop to fix the holes, flatten the plastic, clean it up and get it repainted; all while we have less than 500 miles on the vehicle. Second - we were thrilled to go with KIA Motors Financing. However, we did not think to triple check the documents to ensure that the address and mailing address were correct. Something we just weren't thinking of in the excitement of the purchase. All the paperwork we provided to the dealership including our registration transfer documented these two addresses but none of the paperwork they prepared did so and now it is just a headache to try to call Kia Motors every three days while we wait for paperwork to get from the sales side to the finance side since the dealership said they could not help us once we realized this within 24 hours of purchase. So overall - we would buy from this dealer again IF they fixed the bumper before we arrive or adjusts the price accordingly for the body work that we would be incurring. Ultimately in the future of all dealer financing, we will make sure to triple check all paperwork to ensure that our addresses are documented. While yes, some may say this is totally our fault, ultimately we would expect folks to also assist in the details. More

Superior service My engine needed to be replaced and they worked their magic and had it all done in a few weeks. Every time, they do a fantastic job, no matter what th My engine needed to be replaced and they worked their magic and had it all done in a few weeks. Every time, they do a fantastic job, no matter what the repair is. More

Best Service Center in St. Louis My job demands great customer service so, I really appreciate the awesome people at Lou Fusz KIA. They treat me and my family like we are their most i My job demands great customer service so, I really appreciate the awesome people at Lou Fusz KIA. They treat me and my family like we are their most important customer of the day. Whether its an oil change or buying a new car, they are always rock solid. More

Great Service! Kevin Derleth is very respectful and easy to communicate with. He keeps me informed of service. No pressure! Customer friendly waiting room. I h Kevin Derleth is very respectful and easy to communicate with. He keeps me informed of service. No pressure! Customer friendly waiting room. I have never been disappointed. More

Pleasure to do business with! Great service, easy scheduling, don't try to sell me a bunch of things I don't need. I love my Optima and love doing business with the Lou Fusz team! Great service, easy scheduling, don't try to sell me a bunch of things I don't need. I love my Optima and love doing business with the Lou Fusz team! More

Loyal customer for 16 years I’ve been coming to Lou Fusz Kia for 16 years and I keep coming back because the team has always treated me and my family with respect, honesty and ca I’ve been coming to Lou Fusz Kia for 16 years and I keep coming back because the team has always treated me and my family with respect, honesty and care. More

Always great! Kia always takes care of us :) I can always be sure that I am getring quality services and fair pricing. Andy and Zach were so helpful too! Kia always takes care of us :) I can always be sure that I am getring quality services and fair pricing. Andy and Zach were so helpful too! More

Kris was great I love my new car. Kris made the whole process very quick and easy. They didn't have the color combination I wanted so Kris went out of the way to fin I love my new car. Kris made the whole process very quick and easy. They didn't have the color combination I wanted so Kris went out of the way to find it for me, and in one day! Great cars, great service. More

The way car buyers should be treated “ Spoke with salesman by phone preceding day and told him what I was looking for and price range. Met salesman, Kris Portnoy, the next morning around 9a Spoke with salesman by phone preceding day and told him what I was looking for and price range. Met salesman, Kris Portnoy, the next morning around 9am. He showed me a car equipped pretty much like I wanted. Talked about pricing and equipment on car to change. I had to leave an hour after I arrived, deal not done. Came back hour and a half later, spent about hour and a half talking some more and took a test drive. Had to leave again for an appointment. Got back to dealership about 5, finished deal with Kris and then finalized financing with the finance manager, Joe Shephard. So because I had other commitments, this 2 + hour deal took about 10 hours to close. Kris and Joe could not have been more patient, friendly and helpful. Kris got in the car with me, set up apple play and showed me quick way to set up radio stations. He explained additional settings and options including safety features. . Joe went over several financing options including leasing. He also explained additional Fusz packages such as an extended warranty, insurance gap protection and more. I would recommend this dealership and specifically these two gentlemen to anyone looking for a courteous, professional car buying experience. Btw wound up with a great looking, loaded 2019 Hyper Red Kia Sportage. More

30000 check up Great service manager, very up front with cost and even gave me a 10% discount because it was such a large service and my first time there. Great service manager, very up front with cost and even gave me a 10% discount because it was such a large service and my first time there. More