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Lou Fusz Kia
St. Louis, MO
4,319 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,319 reviews
February 25, 2019
Love the van, but worst buying experience we've ever had My daughter and I went in on President's Day and got a quote on the van we wanted from Kris. He was nice, gave a good price and seemed great to work w My daughter and I went in on President's Day and got a quote on the van we wanted from Kris. He was nice, gave a good price and seemed great to work with. After going to other dealerships and talking it over with my wife, we chose Lou Fusz. After correspondence with Rachel and Kris regarding coming in to work out a deal. I told them we would be in on Saturday, and Kris replied on Saturday morning saying that he would see us then. We sit down with Kris, and he immediately tells us that he cannot sell us the van for the price he quoted five days earlier. WHY WOULDN'T YOU MENITION THAT IN AN EMAIL OR A CALL? We live 30 minutes from Creve Couer, and had to bring our toddler with us and we had already cleaned out our trade-in. From that point on, I felt stuck. Hindsight being 20/20 we should have walked out, but with twins due any time we needed to get this done. That said, if he would have told us about the issue before coming in - we would have passed, and I wouldn't be so angry. Kris also kept blaming the issue on being short-staffed/swamped and said the mistake had caught the attention of the GM - yet we didn't have a sales manager, GM, or anyone else come out to us to explain the situation in greater detail. None of that is a good reflection upon this dealership. After agreeing to terms, we were then shuffled to the waiting area for what seemed like an eternity. We waited to meet with the finance guy while they detailed our van. They brought the van around, and there were still fingerprints on the door, and dirt on the passenger seat. I asked them to clean it again, and while the fingerprints were gone - the seats were still dirty after the second cleaning, so I just cut my losses and cleaned them when we got home. Please note that Joe Shepard was really the only positive of this whole experience. Do not let this 1 star review reflect on him. He was personable, straightforward and great to deal with. After meeting with Joe and waiting for the detailing - we were there for over 4 hours. That is the longest I've ever encountered buying a car, especially when I've already been to the dealership once before. As we left, we talked to Kris and I did let him know that I was not happy with our experience. While he did apologize, he did not ask about how he could make it better, he just again blamed being short-staffed and busy. NOT A GOOD REFELCTION ON THE DEALERSHIP. As a customer, those excuses don't make me feel comfortable about giving you my business in the future. In summary the title states it all. We LOVE the Sedona and everything that it will provide our family. But in the future, we will likely make sure that we get our Kia elsewhere. More
by Andy Waterman
Verified Customer
February 23, 2019
Great I came in looking for a car. Staff was friendly and took care of my needs. I was able to sign loan paper work and was in and out in no time. I came in looking for a car. Staff was friendly and took care of my needs. I was able to sign loan paper work and was in and out in no time. More
by andrewalex22
February 23, 2019
Best Service Team The Service Team are always fast and efficient. The team always goes above and beyond. I can always count on Andy, Zack, Kevin, and Lucas to do their The Service Team are always fast and efficient. The team always goes above and beyond. I can always count on Andy, Zack, Kevin, and Lucas to do their very BEST! More
by TGTOLLEY
Employees Worked With
Other Employees :
Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
February 22, 2019
Maintenance Thank you to the guys at Lou Fusz Kia! This whole process from buying my car to the maintenance of it has been smooth and painless. Shuttle driver was Thank you to the guys at Lou Fusz Kia! This whole process from buying my car to the maintenance of it has been smooth and painless. Shuttle driver was super nice as was everyone! More
by SKHOSSELTON
February 21, 2019
Repair I think I was over charged was going to call today had 1 ballpoint and 2 U joints fixed got the call at About 12:30 truck was done at five and was cha I think I was over charged was going to call today had 1 ballpoint and 2 U joints fixed got the call at About 12:30 truck was done at five and was charged $1151.45 for labor of $250.00 a hour? Can’t be correct I always go back to the dealer for my repair work but I am rethinking this More
by craig.dehart
Employees Worked With
Zack Lentz
February 21, 2019
Oil and filter change I appreciate that Zack and the other service advisors come to the waiting area and update on the progress of service work being done. Considerate Beh I appreciate that Zack and the other service advisors come to the waiting area and update on the progress of service work being done. Considerate Behavior. More
by GARDO137
Employees Worked With
Zack Lentz
February 20, 2019
Awesome The staff is awesome! They worked very hard to help with my car buying needs. This was the best and easiest car buying experience. I will recommend The staff is awesome! They worked very hard to help with my car buying needs. This was the best and easiest car buying experience. I will recommend this dealer to everyone! More
by nichole.medsker
February 20, 2019
Wonderful Even though I was the for around 5 hrs, everybody was very attentive and apologetic about the wait and in the end everything worked out and I left wit Even though I was the for around 5 hrs, everybody was very attentive and apologetic about the wait and in the end everything worked out and I left with my New Car!! More
by rogers6740
February 19, 2019
Amazing Service Our visit was super quick and everyone was helpful and friendly. Kris went out of his ay to make this car work for my budget, and this was the only ca Our visit was super quick and everyone was helpful and friendly. Kris went out of his ay to make this car work for my budget, and this was the only car I looked at that I fell in love with, so I really appreciate everyone’s hard work. We were in and out, test drive included in less than an hour. Amazing work, would recommend. More
by shaennamccumber
Employees Worked With
Kris Portnoy
February 19, 2019
I appreciated being kept up on the status of my repair. I had what I thought would be a minor repair that wound up taking a long time for various reasons such as sending away for parts for an older vehicle. I had what I thought would be a minor repair that wound up taking a long time for various reasons such as sending away for parts for an older vehicle. However Sam and Dave kept me and my insurance man updated. The repair was beautiful. More
by nancyvalko
Employees Worked With
Dave and Sam at Lou Fusz collision center
