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Lou Fusz Kia
St. Louis, MO
4,319 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,319 reviews
March 06, 2019
Customer Service Great customer service and the team was awsome! I had no wait time. My car was ready with in hour and half. I would recommend this location! Great customer service and the team was awsome! I had no wait time. My car was ready with in hour and half. I would recommend this location! More
by cadizloftin
Verified CustomerEmployees Worked With
Other Employees :
Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
March 06, 2019
Amazing! Awesome! Rememberable! The Best car purchasing experience Ever!!! Would highly recommend buying a car at Lou Fuz Kia to everyone. I would come back to purchase another vehic The Best car purchasing experience Ever!!! Would highly recommend buying a car at Lou Fuz Kia to everyone. I would come back to purchase another vehicle! More
by undrdg70
March 06, 2019
Good job - no fuss, I found the dealership very efficient. The showroom was clean and sharp. Coffee and even a snack was available for our long day. Long only because I f I found the dealership very efficient. The showroom was clean and sharp. Coffee and even a snack was available for our long day. Long only because I felt Larry was very attentive to our specific desires. We ended up with the best car for us. Thanks Larry, for your extra effort. More
by CROWbee
March 05, 2019
Excellent sales person Everything went well in the sales department. I believe that Charlie came back on his day off. Also helped me transfer everything from my old car. Has Everything went well in the sales department. I believe that Charlie came back on his day off. Also helped me transfer everything from my old car. Has been helpful with details, More
by terrynoles
Employees Worked With
Charlie Hunolt
March 04, 2019
Always excellent service. I have always received excellent service at Lou Fusz Kia whether purchasing a new car or servicing my old one. Will stay with Lou Fusz. I have always received excellent service at Lou Fusz Kia whether purchasing a new car or servicing my old one. Will stay with Lou Fusz. More
by FOXYWITCH
March 04, 2019
New Car Purchase Was able to accommodate my needs. Was also able to help keep car payments as requested. Overall the staff was friendly and able to meet my concerns. Was able to accommodate my needs. Was also able to help keep car payments as requested. Overall the staff was friendly and able to meet my concerns. More
by danielle.dorsey
March 03, 2019
Exceptional My review was more than awesome. Jamel new I had a horrific accident on February 8. He let me talk about it a little and then went on to remind me th My review was more than awesome. Jamel new I had a horrific accident on February 8. He let me talk about it a little and then went on to remind me that I was still here He wasn’t trying to dismiss my incident at all and he went on to tell me an incident that a person didn’t make it. We sat in silence a few minutes and he proceeded to go over what color and kind of vehicle I wanted. I stayed with the Kia Becuse it safed my life. The police officers said that many did walk away from an accident like mine. An Escalade hit my car going at leaf 45 in a 30 mile zone and didn’t try to avoid me at all. Jamel was professional, he went over all the features, took down all my information. Asking very politely. He offered Ed me a drink and a snack. I thought it was funny because when I walked over to the service side did, the service manager said “what are you doing here’d. We just put you on four new tires and a brake job. I told him I was hit and my car was told. He generally seemed said. After Janel , I had to see the finance gentleman for the life of me I can’t remem his name but he had beautiful red hair and so did his beautiful child. This is the 3rd car I have purchased from Lou fusz all of the were great cars and I expect this car to be exceptional. I still get emotional when I drive, but I remember Jamel story and the AWESOME TEAM AT LOU FUSZ. GAIL RHODES💜💜 More
by gailvence
March 03, 2019
Awesome I never thought I would enjoy getting my cars worked on but, the crew at Lou Fusz Kia make it an awesome experience. Every time I call or stop by, the I never thought I would enjoy getting my cars worked on but, the crew at Lou Fusz Kia make it an awesome experience. Every time I call or stop by, they treat me like the most important customer they have. More
by Michael
March 03, 2019
Inexperienced Salesmen Not a recommendable dealership from my experience during my recent visit five days ago. My salesman was condescending and not a good presentation of t Not a recommendable dealership from my experience during my recent visit five days ago. My salesman was condescending and not a good presentation of the Lou Fusz brand. I found a pre-owned vehicle online, I walked in he was friendly and I informed him of what I want to see. He had someone pull the vehicle around and everything started off in a good fashion. When it came to specific questions he wasn’t able to answer several with out going to his manager, so I asked him how long he has been a salesmen. He said a month, and later said three months. I was fine with his first answer, because everyone starts somewhere and I am a manager in guest servives so I am patient and understanding to work with any level of knowledge. Everyone has been new at their job before, so I said he’s nice enough and my first impression was enough to proceed. I asked him to check and see whether there was any option to go lower on the price, he answered without hesitation it’s priced to sale. He said we aren’t wasting money here or tryinh to give away anything free, that threw me for a loop because I’m the customer and that response was simply unprofessional. To tell a potential customer looking to spend money, we aren’t looking to negotiate whatsoever in the car sailing business. As a consumer and have purchased 4 vehicles before this one, I’m knowledgeable enough to know they can always offer something. I told him it’s just a question so he could at least ask, they were firm on the price but waived the application fee of $199. Which was perfectly fine with me, as long as I felt like I was getting a good deal. He started showing a lack of knowledge, when my boyfriend asked him to have the battery in the pre-owned vehicle looked at or possibly replaced. There was large amounts of corrosion visibly showing, which can quickly eat at the wires and cause major problems. His immediate answer was “No”, we’ve had the car for two months already once again we aren’t in the business to keep wasting money. He spoke with his manager and they prepared to take the car back to the shop. When they service team member went to start the vehicle, it wouldn’t power on to start up. They had to replace the battery with a brand new one after 10min of looking under the hood. I was already on edge for his attitude earlier with the price, so I was completely dissatisfied now with his lack of consideration to ensure we were happy with our purchase. Long story short we finished the deal after 5 hours and a struggle of empathy with our salesman Jake. More
by TISHAH314
Employees Worked With
March 01, 2019
Great Service was amazing I would always come back for any service with my car the whole staff was amazing to me they got me in and out Service was amazing I would always come back for any service with my car the whole staff was amazing to me they got me in and out More
by latayvieakeys32
Employees Worked With
Nicci Pollard
