Lou Fusz Kia
St. Louis, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Excellent Customer Experience Timely...the salesman was determined to assist me with purchasing a car...best experience I’ve ever had with purchasing a vehicle , I will definitely Timely...the salesman was determined to assist me with purchasing a car...best experience I’ve ever had with purchasing a vehicle , I will definitely be a returning customer More
Great Service Zac Lentz exceptional customer service advisor.your service department has excellent no issues work is always done professionally everybody there as f Zac Lentz exceptional customer service advisor.your service department has excellent no issues work is always done professionally everybody there as friendly probably one of the best service departments I've ever been around More
Great Service! Very courteous service. I've been coming here for 8 yrs and have never had a bad experience. Will continue to come back as long as I own my Kia! Very courteous service. I've been coming here for 8 yrs and have never had a bad experience. Will continue to come back as long as I own my Kia! More
VERY DISAPPOINTING!!!! I could have went to any KIA Dealership in Illinois. They were all calling, texting and emailing me. The reason I chose Lou Fusz KIA was because of th I could have went to any KIA Dealership in Illinois. They were all calling, texting and emailing me. The reason I chose Lou Fusz KIA was because of the relationship that had grown over a yr and half with Josh on the internet and phone. But it turned out I would not be dealing with Josh. If I had known that I would not have drove 140 miles to buy a Kia Sportage. After I got there, and what a horrendous trip it was..., I found out I would be dealing with Kris Portnoy. And I read people,so I could tell just by his body language when he saw I was a large woman on oxygen that he had no intention of showing me any other vehicle except the one I told Josh I was interested in (If I was some cute little sexy thing , he would have been falling all over himself to give me a better deal!). A 2017 black KIA Sportage with 21,000 miles on it. And right from the start I believed the car was overpriced for a used vehicle that was already 3 years old. I had down my homework and had also wanted to look at 2 GMC Terrains and 2 Kia Niro's , and another Sportage. I showed Kris my list of cars..., He just ignored it. The 2017 Sportage was priced at over 20,790.00. I made it very clear to Kris, all I had to spend was $20,000. CASH, walking out the door. He didn't like that at all! His body language and tone.., He had to keep control of the sale! So he pretended to go in and talk to the sales manager..., I know how that little game is played!!! Go in the locked room so the customer can't hear you or follow you in there, and pretend like you're trying to get the customer a better deal, while all along you are just shooting the bull. And then to add insult to injury, , I knew my car was worth $1900.00 and he told me it wasn't even worth five hundred, but they will be nice and give m e $1000.00 for it. But I know they will turn around and sell it for $3995.00 on another lot. Since I didn't want to pay 21,367.03 for a used car, Kris then thought he was going to dissuade me by trying to sell me a 2020 Sportage for $28,000.00 !!! REALLY ??? If I don't want to pay 21,367.00 why would I want to pay $28,000? When I told Kris I would like to see the Niro's on my list, he said you want to see a Niro? There is one right over there... and pointed towards a new car on the dealership floor! No, I never got to see the Niro's or Terrains. At this point, I thought about getting up and just walking out, but it was such a horrendous trip, with traffic and 2 accidents on I-70 and getting lost , that I thought either I get up and walk out and take my 2008 Kia Sportage back home and keep it for a little while longer or I just bite the bullet and buy the 2017 Kia Sportage, even though it left a very sour taste in my mouth and I definitely did not like the way I was treated, and I definitely did not want to pay a $28,000.00 car loan at 61 yrs old. And yes, I had two other woman friends that came with me, and did not like the way I was being treated either. And my one friend was going to buy a 2020 Chevy Equinox from Lou Fusz Chevy. But after the way I was treated, she decided to deal with Marion Chevy in Marion, Illinois. So I bought the 2017 KIa Sportage for 21,367.00 and was mad at myself all the way back to Benton, Illinois for doing so, because I caved!!! And yes I am smarter than that! And to be quite honest, I have talked to my attorney and he told me, which I already knew and have also read, that I have 3 days to change my mind and bring the car back... which I am contemplating.... Oh and by the way..., nothing was shown to me or explained to me about the car. So if I decided not to take it back, I will have to figure out all the instrument panels by myself. Let's just say, I will never ever by another vehicle from Lou Fusz KIA. The next time I by a new vehicle, I will stay in my own back yard, no matter how nice the internet guy is..., because that's all he is, is the "internet" sales pitch guy! So insultiveness, rudeness, coldness, and a very unpleasant experience. And when they tell you they are going to talk to the sales manager to get you a better deal or knock a few bucks off the price..., they are full of it!!! And then they send you to the finance girl, and although you are already paying more than you wanted to, the finance girl tries to sell you packages of extras adding up to $8,000. !!! Really! Really???? More
Vehicle was towed to dealer and the guys took care of the re Called and told Kevin and Zach my vehicle was being towed to them. They took care of the rest. As usual they kept me informed and got the job done. No Called and told Kevin and Zach my vehicle was being towed to them. They took care of the rest. As usual they kept me informed and got the job done. Not to knock the others, but these two guys are the ones that have kept me coming back for all my maintenance for the last five plus years. More
Exceptional service After being treated badly at another dealership I went to Lou Fusz Kia. Kris greeted me and took me into the showroom and explained all of the options After being treated badly at another dealership I went to Lou Fusz Kia. Kris greeted me and took me into the showroom and explained all of the options. He kept asking questions to ensure that he was putting me in the vehicle that I want rather than the vehicle they suggest. He kept in updated on all steps of the process making it easy and hassle free. More
Great car Felt like we got a great deal working with Kris and Jared. Friendly and efficient. They wanted to make sure we understood our options and financing av Felt like we got a great deal working with Kris and Jared. Friendly and efficient. They wanted to make sure we understood our options and financing available. Would definitely shop there again for future Kias. More
My experience at Lou Fusz Kia The service was awesome! The service man greeted me and asked what kind of service was I there for. I told him and he told me to go inside. He then The service was awesome! The service man greeted me and asked what kind of service was I there for. I told him and he told me to go inside. He then said he could wait on me and after that he told me to proceed to the waiting area and to help my self to drinks and snacks. He explained what I need done. I told him I came for the service indicated and nothing else. He was very pleasant. More
Awesome dealership an great people an great an friendly environment it’s a really nice place to be an get a car from I love it dealership an great people an great an friendly environment it’s a really nice place to be an get a car from I love it More
OIL CHANGE As always my service was great. I missed some of my favorite people Nicci Pollard, and Andy Strumm who were out sick with the flu, but zack took great As always my service was great. I missed some of my favorite people Nicci Pollard, and Andy Strumm who were out sick with the flu, but zack took great care of me. On this visit my only complaint would be that someone in upper management or accounts payable needs to get the vaccum for the cars fixed. It should either be repaired properly or install a new updated one. This is one of the main features (along with the car washed off) that I look forward to. Unfortunately due to the vaccum being broken I was not able to have this done. PLEASE TAKE CARE OF THIS!!! More