Lou Fusz Kia

The problem was fixed in an efficient manner and below the anticipated cost!! All staff are courteous and helpful. There is a wide selection of refreshments. the anticipated cost!! All staff are courteous and helpful. There is a wide selection of refreshments. More

excellent service I was extremely pleased the way my Kia Sorento concern was handled. The service department kept me informed of the situation and took care of everyt I was extremely pleased the way my Kia Sorento concern was handled. The service department kept me informed of the situation and took care of everything. More

The motor locked up on my kia soul This dealership is a complete rip off! I purchased a kia soul and the catalytic converter was on recall after I had it fixed out of my own pocket then This dealership is a complete rip off! I purchased a kia soul and the catalytic converter was on recall after I had it fixed out of my own pocket then the motor locked up because of the carbon build up and the dealership and kia corporation chose not to eat the cost to fix, and replace my motor, During the recall if they were to fix it my motor would have been replaced with my new catalytic converter, mine went out to fast, I will not purchase a bag of chips from them total rip off! More

Holiday Special Coupon I used a coupon that I received in the mail. It was a holiday special for a oil change. My car was not washed or vacuumed thoroughly and in the past w I used a coupon that I received in the mail. It was a holiday special for a oil change. My car was not washed or vacuumed thoroughly and in the past when I brought my car in for service that was apart of the normal process. When I saw that my car was still dirty I asked the gentlemen helping me if it could be washed and he said yes. They ran it through the was and brought it back dripping wet. Seems as though they were not happy with me using a coupon. More

Great Service I was in for four new tires, which people were surprised about, but the special was competitive with every tire shop. The service staff is polite and I was in for four new tires, which people were surprised about, but the special was competitive with every tire shop. The service staff is polite and efficient. They check out was swift as always. The car wash was down on my visit, but they apologized and thoroughly vacuumed the inside. The only thing I noticed, and it happened the last time I was in, was that the complimentary snack area did not seem to be attended to. They were out of coffee the first hour I was there and had no fruit available at all. Last time, they completely ran out of cups for the soda machine. I don't go there for the snacks, but since I had morning appointments both times (8 and 9:15, respectively), I would have expected that the snack area would have been stocked first thing, or possibly the night before. More

New Engine So far so good. I had a new engine put in and its riding much better so far. I've only had it back for 2 days. I smell a little burning but I assume i So far so good. I had a new engine put in and its riding much better so far. I've only had it back for 2 days. I smell a little burning but I assume its from the new engine so i'll give it a few days to see if the smell goes away. Zack is always awesome to me and has amazing customer service when working with him. More

Top Notch The whole crew treats you like family. service is done in a timely manner. my whole family uses them with cars other than Kias. very happy The whole crew treats you like family. service is done in a timely manner. my whole family uses them with cars other than Kias. very happy More

Oil Change & Tore Rotation No waiting when delivering the car. Prompt service, no extended waiting. Nice waiting area. Car returned cleaner than brought in. Checkout was ef No waiting when delivering the car. Prompt service, no extended waiting. Nice waiting area. Car returned cleaner than brought in. Checkout was efficient and with good prices. More

Great customer experience! Kia is the best car I have ever owned. The service specialists are wonderful people. They help manage my car's routine maintenance and are a great value to the dealership. I ever owned. The service specialists are wonderful people. They help manage my car's routine maintenance and are a great value to the dealership. I nominated Nicci More

Very enjoyable visit First time to new service center. Nicce Pollard was extremely helpful and friendly. The other two guys behind the desk also chimed in with helpful com First time to new service center. Nicce Pollard was extremely helpful and friendly. The other two guys behind the desk also chimed in with helpful commentary on my ‘icing conditions warning’ notice that appears at only 39deg (no way to change). Customer waiting facility was top notch - very comfortable. My oil change and software recall fix took less time than expected. Only disappointment was the car wash had just gone down before me, and I was counting on a clean car. Nicce offered a free wash later, but I live in Illinois.... More