Lou Fusz Kia

Shawn DEGRASSO service Manager at Lou Fusz Mazda did an outstanding job serving my car in a timely fashion! outstanding job serving my car in a timely fashion! More

When I purchased my Kia Optima from Lou Fusz in 2013 my sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenan sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenance and I have always had a positive experience. As a result, for the past 10 years I have always trusted Lou Fusz with both my 2013 Kia Optima and my 2016 Dodge Ram vehicles and never once questioning recommended maintenance or repairs. However, this was not the case at my last visit on Oct 20, 2013. As soon as I arrived, I was told that my car was due for factory recommend maintenance and when I declined, I was told if I don't purchase the service I would lose my free oil change benefit. This is the first time I was advised of this policy and I have declined maintenance recommendations in the past. I requested a copy of my contract and the policy, however, they could not find the contract or terms at the time of my visit. As a result, I felt pressured into paying for maintenance with an ultimatum to either purchase the service or lose my oil benefits. When I asked to speak to the service manager, the gentlemen behind me stated I can speak to this. Without introducing himself or taking me aside to address my concerns in private. He began to adamantly try and prove me wrong while guaranteeing he would find the contract and the policy. FYI, it’s been a week and I have yet to hear from him or anyone at Lou Fusz regarding this matter. Furthermore, his body language and tone was very defensive and he did all of this in front of other customers and employees, without taking me aside. I felt intimated and pressured into purchasing service that I was uncomfortable with, not because of the price but because of how the situation was presented and handled in an aggressive manner. More

Very efficient check in process. A very nice waiting lobby area. Professional in all aspects of the service A very nice waiting lobby area. Professional in all aspects of the service More

I felt very comfortable. Joe has a great personality also easy to talk t and that why I felt welcome. Joe has a great personality also easy to talk t and that why I felt welcome. More

Our salesman, Robert Schulz, went above and beyond to make it a positive experience. He was extremely helpful, and I didn't feel like he was cheating me. make it a positive experience. He was extremely helpful, and I didn't feel like he was cheating me. More

I drove 50 minutes to meet with Josh…He was too busy - already working with one couple and another couple arrived for an "appointment" while I was waiting to give a key back (to test drive a 2nd vehicle) already working with one couple and another couple arrived for an "appointment" while I was waiting to give a key back (to test drive a 2nd vehicle) that was for the wrong vehicle, he was very short with me and I felt rushed - to essentially "hurry and buy a vehicle because they go quick". Not something you say to someone who is about to drop $40k or more on a new vehicle. What if I wanted to order a specific 2024 model? I left. When he asked why I wasnt coming back to the dealership, I told him everything above and all he said was “I understand. Good luck with your car search.”. No apology, nothing. If im going to spend any amount of money on a new vehicle, I want someone's undivided attention. I have obviously decided to go elsewhere. More

I always have outstanding service at Lou Fusz KIA whenever I have my vehicles in for maintenance. All of the staff is knowledgeable, accommodating and always answers any questions I have. I highly re whenever I have my vehicles in for maintenance. All of the staff is knowledgeable, accommodating and always answers any questions I have. I highly recommend servicing your vehicles at Lou Fusz KIA. More

I’ve been here a few times now. It states complimentary wash with oil change. This last time I went I specifically asked if a vacuum was included. (Because I didn’t get it the last It states complimentary wash with oil change. This last time I went I specifically asked if a vacuum was included. (Because I didn’t get it the last time). The guy said yes. When I got my car back. It had not been vacuumed. Also he suggested some services that needed to be done. I had to decline at the time, but I asked if it was on my paperwork. Again the guy said yes but it wasn’t. I wanted to know so I can prepare for the work that needed to be done. More

Easy process. We love the car. Josh was super helpful and answered all of my questions. We love the car. Josh was super helpful and answered all of my questions. More

Outstanding sales experience. Brian was very communicative, knowledgeable, and helpful. I would definitely recommend this dealership to anyone!! Brian was very communicative, knowledgeable, and helpful. I would definitely recommend this dealership to anyone!! More