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Lou Fusz Kia

St. Louis, MO

4.6
4,324 Reviews
Kia automotive dealer located in the center of the St. Louis area
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,324 reviews

November 04, 2023

Great, friendly & knowledgeable service every time my Kia Sorento needs to be serviced! Caring & kind atmosphere also! More

by MGARBS.MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Every gentleman in the service department. Too many names to remember.🙂
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 04, 2023

My adviser was not honest, falsified information, lacked quality service, and was overall unethical. Additionally did not receive my complimentary vacuum and wash. More

by jonesnolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Lentz
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 03, 2023

Very friendly. No pressure. Had just what I wanted in a Telluride. Everything explained clearly. More

by paigereid123
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Nov 06, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 02, 2023

Always friendly service and Andy kept me informed of what repairs were needed. If you have an appointment for service, they get you in and out. More

by mkredhot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston Jr
Nov 02, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

November 02, 2023

Received the anti theft upgrade. The process was simple and Kia associates were courteous and professional. More

by tia.brown07
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 02, 2023

Thank you for professional, friendly, and fair customer service from all team members with vehicles service repairs, trade in, and purchase. More

by OSBORNJJ11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin and Andy in service department.
Nov 02, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 02, 2023

The driver's seat bolster would not fit and the salesman knew it when we bought it. We worked with it for several months to get it to work. We gave up and told the service department and they ordered the ne More

by rthornhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schaeperkoetter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 01, 2023

It was good. Quick and responsive when I needed to get in and out quickly. More

by mattbochantin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Nov 02, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

November 01, 2023

Their expertise and friendliness is always something to look forward to. They give us options that always work. More

by nyydmg15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 02, 2023 -

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

November 01, 2023

Kirstie was incredible! From start to finish she made the process so simple and easy! She communicated updates on the car whenever she had them and was very easy to get in t More

by kfinnegan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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