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Lou Fusz Kia

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.6
4,324 Reviews
Kia automotive dealer located in the center of the St. Louis area
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,324 reviews

November 16, 2023

Very disappointed in the oil change service that was provided. One one they put the wrong oil and not the correct oil specified for the car. For 2 they didn’t put enough oil in and I had to drive around More

by MESHAWOODARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor Zack
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Nov 17, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 16, 2023

Service was extraordinary. Very considerate for disabled and explained operation of the lights so they on when opening the door More

by Kiml.eastern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in Service Dept
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Nov 17, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 16, 2023

Mike was not a high-pressure salesman, and we very much appreciated that! Thanks for a great buying experience! More

by sehbrooks
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 16, 2023

Excellent service Brian Schaeperkoetter. He was very knowledgeable and professional during the entire sales process. More

by andrewblack54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 16, 2023

We were set for a very painful afternoon…Josh and Joe were wonderful. It turned out to be one of the best experiences at a car dealer we have had. Thanks so much We will define return More

by jem3rd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 16, 2023

It was a very good experience, Robert made the process of buying a car easy More

by arnabkghosh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
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Nov 17, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

November 15, 2023

Joe, sales, Lou fusz and the finance team were great with the sale of the Kia I bought! More

by Jjjh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Humphrey 5 stars all the way
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Nov 17, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

November 15, 2023

Joe was very informative. He answered all my questions I asked in detail. Super friendly and never seemed bothered by the million questions I asked. More

by Tammi.camp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 10, 2023

Fair price and great service a a a a a a a a a a a More

by efeinstein999
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
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Nov 15, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 10, 2023

Came in for an oil change was stated that I need a wheel alignment which I did not need. Just to get extra money. Which i paid for. I normally take my car to Jim Buter Kia.I never bring my car there again. More

by Angela Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receipt in my car don't want wrong person
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Nov 15, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

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