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Lou Fusz Ford

Chesterfield, MO

4.6
2,250 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,250 reviews

December 01, 2021

Brandon is amazing. I am thankful for all his support. Lou Fusz is fortunate to have him working for them. More

by SANDY FENILI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendon in service
Dec 03, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review, Sandy! We appreciate you, and your kind words about Brandon!

November 29, 2021

Inventory is limited now but Corey took the time to show me what was available and helped me find what best fit my needs. The overall process was very smooth and fast. It made for a n enjoyable experience More

by Codyb83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Corey Hughes, Cory Laneman
Dec 03, 2021 -

Lou Fusz Ford responded

Thank you for your kind words, Cody! We appreciate you choosing our store, and we look forward to seeing you in our store in the future!

November 27, 2021

Love this service department. Was happy to preorder the oil filter for my benz to shorten my wait time. More

by Enestera
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Hoffman
Nov 29, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review! We appreciate your time.

November 24, 2021

Very good at all the things that needed to be done . So nice that they gave me a loaner while mine was in service. More

by johnamelung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick, Dana
Nov 29, 2021 -

Lou Fusz Ford responded

Thank you for your kind words. We appreciate you choosing our store, and we look forward to seeing you again!

November 24, 2021

In and out services. Super easy and straight to the point. Great selection of trucks. More

by csteckler80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Jeff Ream, Corey Hughes
Nov 29, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. Thank you for your time, and we hope to see you again!

November 23, 2021

Nice guys working there. The service associates are definitely not the problem. Doubling the price of an oil change is ridiculous though. I have been coming here the past 3 years and will not return. W More

by Collin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Parker
Nov 29, 2021 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We will be passing your message along to management.

November 23, 2021

Outstanding customer service.from Rick Dana in the Service Department who was so courteous and helpful. More

by exbudman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Nov 29, 2021 -

Lou Fusz Ford responded

Thank you for your kind words. We appreciate you choosing our store, and we look forward to seeing you again!

November 20, 2021

Great service, very helpful, friendly and professional. work done so far seems perfect. was done right on time. More

by randyneumann21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service Brandon
Nov 22, 2021 -

Lou Fusz Ford responded

Thank you, Randy! We appreciate all of your kind words. We are happy to serve you and we look forward to serving you again.

November 20, 2021

After a long wait to get the parts, the repairs were made quickly and correctly, my car is running and acting like it is brand new. My representative was helpful and I added some other work to the order. More

by CRM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Nov 22, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate your kind words, and we are happy to serve you ! Thank you!

November 20, 2021

Brought vehicle back 5 times for various issues. I believe there is too much work and not enough staff. More

by ggoddard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Nov 22, 2021 -

Lou Fusz Ford responded

Thank you for leaving us a review and bringing this to our attention. We will be passing your message along. Thank you.

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