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Lou Fusz Ford

Chesterfield, MO

4.6
2,250 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,250 reviews

December 16, 2021

I had a great experience. The staff was friendly and knowledgeable. I will be buying my next vehicle from the Lou Fusz family of dealerships More

by joehassler84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Paul Parker, Jeff Ream, Jason Catlin, Cory Laneman
Dec 17, 2021 -

Lou Fusz Ford responded

Thank you, Joe! We are happy to hear this, and we are always happy to serve you! We look forward to seeing you again!

December 14, 2021

I was very happy to have my card fixed the same day. Everyone was extremely helpful. More

by BETHWALKER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Niky Kasman
Dec 17, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. Thank you for choosing our store and we look forward to seeing you again!

December 14, 2021

Great job by the entire team! I will recommend to everyone that I know who has a ford vehicle. More

by kevinm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
Dec 17, 2021 -

Lou Fusz Ford responded

We appreciate you as our customer! Thank you for sharing your experience with us, and we look forward to seeing you in the future!

December 10, 2021

Second review I have been asked to do on this visit. Will not return to dealer. Was called at work and convinced to do oil change when not needed. Done tire rotation that I asked for with balance a More

by Keithb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service.
Dec 13, 2021 -

Lou Fusz Ford responded

Thank you for leaving us a review. Your message will be passed along to management.

December 09, 2021

Lou Fusz always gives me great service and they are informing me of all my vehicle issue then they go about correcting the issues. They always provide me with great friendly service. Sorry, I did not g More

by MILT.ANDRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
Dec 13, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review! Thank you for your kind words, and we hope to see you again.

Dec 14, 2021 -

MILT.ANDRE responded

I like to thank both the Service Advisor (Jerry Gritt) and Service Tech (Brian Eichhorn) for the excellent service they provided me in getting my vehicle serviced. I have always had great service from this Lou Fusz dealership. They really take the time to inspect my vehicle and update me of any issues that need to be corrected which is much appreciated.

December 09, 2021

Super clean, great customer service & the job was done quickly. We will definitely be back More

by Ashleyebbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 13, 2021 -

Lou Fusz Ford responded

Thank you for your kind words about our store! We appreciate you choosing our store and we look forward to seeing you again!

December 08, 2021

I was in a serious situation with my work truck and the service writer went way beyond to help me get my vehicle back up and running. We both got creative and agreed on a solution amd within ni time I was More

by shredman1904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Stocks
Dec 13, 2021 -

Lou Fusz Ford responded

We appreciate you choosing our store and taking the time to leave us a review! Thank you, we look forward to seeing you again.

December 07, 2021

Fantastic Service ! The service advisor was very responsive, consultative, and helpful!! The vehicle was ready when promised. More

by rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 13, 2021 -

Lou Fusz Ford responded

We are happy to hear this! Thank you for taking the time to leave us a review. We appreciate you and look forward to seeing you again!

December 03, 2021

Brandon was outstanding! He is a good representative of the dealership and their service department. More

by rdeanw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 06, 2021 -

Lou Fusz Ford responded

We appreciate your kind words! We are happy to hear about your great experience in our store, and we look forward to seeing you again!

December 02, 2021

Short wait time, the waiting room is nice, and Rick Dana was very pleasant as always. More

by laf0831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Dec 03, 2021 -

Lou Fusz Ford responded

Thank you! We appreciate you choosing our store and all of your kind words. We look forward to seeing you again!

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