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Lou Fusz Ford

Chesterfield, MO

4.6
2,249 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,249 reviews

December 23, 2021

Very fast service. Not pushy. Let you know what needs to be done and leave it up to you to have that service. More

by geran1988@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Dec 27, 2021 -

Lou Fusz Ford responded

Thank you for choosing our store. We appreciate you and your business. We look forward to seeing you again!

December 21, 2021

Service department is helpful and reliable. They explained everything that was performed to my car and asked if I understood everything. More

by KDECKER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary in service
Dec 21, 2021 -

Lou Fusz Ford responded

Thank you for your kind words. We appreciate you choosing our store and we look forward to seeing you again!

December 21, 2021

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! Interior was FILTHY! 4 days after purchasing check engine light came on and still on. NO GAS IN VEHICLE! NO WASHER FLUID IN VEHICLE! Corey Hughes and Bryan (fin m More

by briantkmitchell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Anderson, Corey Hughes
December 21, 2021

This is our third Lou Fusz Ford purchase and Corey, Jerry and Grant were awesome to work with! I ordered my Bronco in January 2021 and Corey helped make sure my order was exactly what I wanted and he kept me More

by kcottle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Paule, Grant Woods, Jeff Ream, Corey Hughes
Dec 27, 2021 -

Lou Fusz Ford responded

Thank you for your kind words! We are happy to hear of your satisfaction, and we look forward to seeing you in our store again!

December 21, 2021

This dealer wants to help me get ‘back on the road’; they have always maintained a professional service TEAM; keep up the Good Work! More

by W_PENN_VAUGHAN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service team…
Dec 27, 2021 -

Lou Fusz Ford responded

Thank you for your kind words! We are happy to hear of your satisfaction, and we look forward to seeing you in our store again!

December 20, 2021

The entire team made the experience simple and completed the whole process in 2 hours More

by jjessryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Bijan Porshahidy
Dec 21, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us such a kind review. We appreciate you and we will be looking forward to seeing you in our store again!

December 17, 2021

Service manager was courteous and knew what I needed. Waiting area was nice and clearly had the connected world in mind. One comment, please have Roku accounts signed in for Spectrum, Paramount+, and ot More

by prof_barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Dec 20, 2021 -

Lou Fusz Ford responded

Thank you! We are proud to serve you and meet your needs in our dealership. We appreciate you coming to see us and we hope to see you again.

December 17, 2021

Suggest items that needed to be done on my vehicle that doesn't need to be done. Three of the items are just replaced in July! Go figure that out More

by osilenthands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Dec 17, 2021 -

Lou Fusz Ford responded

We are sorry to hear this. Thank you for taking the time to leave us a review, and we will be passing your message along to management.

December 16, 2021

Sales staff easy to deal with, showroom is clean, buying process is efficient and don’t upsell. More

by juvei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Corey Hughes
Dec 17, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. Thank you for choosing our store and we look forward to seeing you again!

December 16, 2021

I had a great experience. The staff was friendly and knowledgeable. I will be buying my next vehicle from the Lou Fusz family of dealerships More

by joehassler84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Paul Parker, Jeff Ream, Jason Catlin, Cory Laneman
Dec 17, 2021 -

Lou Fusz Ford responded

Thank you, Joe! We are happy to hear this, and we are always happy to serve you! We look forward to seeing you again!

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