Lou Fusz Ford | Page 80

I bought my Explorer there 2 years ago and so far they have been the only facility I have used for service, and the service has been excellent. have been the only facility I have used for service, and the service has been excellent. More

Customer service needs to be improved. I couldn’t get update in timely fashion. I was left in dark. I couldn’t get update in timely fashion. I was left in dark. More

Brad was great to work with he kept me involved and made the pick up easy the pick up easy More

Service, Rick Dana - went out of his way to obtain needed parts and schedule a timely repair and get me back on the road. Great communications keeping me up on the progress. parts and schedule a timely repair and get me back on the road. Great communications keeping me up on the progress. More

Lou Fusz service department is one of the best locations I have had my ford worked on. They kept me updated on the progress and made me feel like I was important to them and they appreciated my business. I have had my ford worked on. They kept me updated on the progress and made me feel like I was important to them and they appreciated my business. More

As a repeat customer many times over, fantastic experience from start to finish. My sales associate Brian was very friendly and knowledgeable. Grant Woods in finance took great care of me as well. experience from start to finish. My sales associate Brian was very friendly and knowledgeable. Grant Woods in finance took great care of me as well. Was great to see Jeff Ream promoted to sales manager as he helped me through many transactions over the years. I never consider any other place for my vehicles. Great job! More

The service rep did a great job letting me know what was available and informative about the condition ofy vehicle. Everyone was very helpful from the time I arrived to the time I left. Everyone made the ex available and informative about the condition ofy vehicle. Everyone was very helpful from the time I arrived to the time I left. Everyone made the experience very enjoyable.. More

I drove halfway across the state stayed in a hotel so Rick could cop an attitude and refuse to work on my truck . Then he clung to the notion it wouldn't fit in the shop when i have had it serviced ther Rick could cop an attitude and refuse to work on my truck . Then he clung to the notion it wouldn't fit in the shop when i have had it serviced there before. I needed a power booster hose installed and requested that the truck not be tore down unless it was put together before the end of the day Then he refused to program the chip keys and do the oil change I had ordered the hose assembly in to be ready so my work truck would have as .ittle down time as absolutely possible Obviously had no consideration for my time and my effort to get the truck to Lou fusz ford at least Jordan in parts had cared enough to have the part available Grow up Rick More

Service techs friendly courteous and professional. Fast service of vehicle in a clean friendly environment Fast service of vehicle in a clean friendly environment More

Had my car for 6 days with no communication. I had to finally call. The service is not great every time I go there. The only reason I keep going back is because I can get in much quicker then a I had to finally call. The service is not great every time I go there. The only reason I keep going back is because I can get in much quicker then any other Ford dealership in the area. Also, they performed an oil change and charged me for it and I NEVER even requested one. Once I said something they knocked $20 off but I still paid for a service I never wanted. Service rep said Nikki added it on. I never even spoke with a female. Almost like it was added on purpose to charge me something. More