Lou Fusz Ford

I brought my truck to them and they told me I needed 1556.01 in work after them doing the work I still have the same problem and now they want me me to bring it back to them so they can guess again at 1556.01 in work after them doing the work I still have the same problem and now they want me me to bring it back to them so they can guess again at what is wrong More

Scheduled my vehicle about a week and half prior to March 2 appointment. Dropped my auto off for problem with ac not blowing thh he rough dashboard vents and a couple of recall fixes. Call on 03/08 only got 2 appointment. Dropped my auto off for problem with ac not blowing thh he rough dashboard vents and a couple of recall fixes. Call on 03/08 only got voicemails and no callbacks. Why do we schedule so far in advance just to sit in parking lot another week and no one to follow up with. Bad look for customer service. Too busy and apparently don’t need to do basic customer follow up. More

Every one is so nice. I felt like family. Rick was so nice to work with. I felt like family. Rick was so nice to work with. More

This is the first great service I have had in many years of auto ownership. Ford went out of their way to cover an item that technically was out of warranty and covered the entire service fee of $3500.00. of auto ownership. Ford went out of their way to cover an item that technically was out of warranty and covered the entire service fee of $3500.00. We have recently purchased two Ford vehicles and will stick with Ford for all other future vehicle purchases. Great service, great team. More

No Problems, repairs done exactly as planned. Service tech communicated process to me clearly and I was completely satisfied. Service tech communicated process to me clearly and I was completely satisfied. More

No communication, kept my vehicle overnight, didn’t actually fix what I brought it in for, and then told me it was been several more days to add brakes! Will not be back actually fix what I brought it in for, and then told me it was been several more days to add brakes! Will not be back More

Customer service is great and the waiting room is comfortable. It may take some time depending on what you’re having done on your car but the results are great. comfortable. It may take some time depending on what you’re having done on your car but the results are great. More

Branden is awesome. So is Gary. So far the best service experience ever. David H So is Gary. So far the best service experience ever. David H More

Lou Fusz has demonstrated poor communication and status of work being done. On multiple visits I have had to call multiple times to get updates on the work being done, and it seems as though they are over of work being done. On multiple visits I have had to call multiple times to get updates on the work being done, and it seems as though they are over scheduled for the workload they book. More

Rick Dana and his mechanics do a fantastic job managing the service for my fleet of six Ford trucks and cars that range from a new Lincoln to classic, restored Ford Trucks and all sizes of SUVs. the service for my fleet of six Ford trucks and cars that range from a new Lincoln to classic, restored Ford Trucks and all sizes of SUVs. More